3 of 3 Change Management Jobs in Stirling

transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. Summary of the role Due to internal progression, we currently have several vacancies for Operational Governance & Change Control Leads … Operational Change & IT teams in the M&G Account in Stirling or Reading. This role is responsible for maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support our front-line operational teams during periods ...

subject matter expert in tandem with Business Analyst and PM. Liaising with Operations to ensure projects meet operational requirements. Designing comms to effectively communicate change to stakeholders. Work collaboratively with the training team to ensure training material is designed to enable Agents to understand and embed the change Managing delivery documentation such as Action Logs, Timelines and Risk Management. Being the voice of the customer and colleagues to ensure we deliver change for the right reason. Supporting the deployment of new systems, processes and applications to confirm if these are fit for purpose. Helping with ...

function whilst driving continuous improvement in processes and customer experience. The ideal candidate will have a passion for customer service and technology, strong people management skills and a proven ability to lead teams in fast-paced environments. We’re looking for a collaborative leader with a positive … maintain high levels of engagement and performance Implement strategies to improve quality, efficiency and scalability of the support function Day to day line management of the team, including monitoring KPIs, conducting quarterly performance reviews and managing absence in line with company policies Collaborate with the People team to manage ...