2 of 2 Incident Management Jobs in Stoke-on-Trent

investing in the personal and professional development of its employees. Role Overview The Service Operations Engineer is responsible for providing technical support, troubleshooting, and incident resolution across hardware, software, networking, and cloud environments. The role serves as an escalation point for complex technical issues, supports service delivery activities … timely customer updates in accordance with Service Level Agreements (SLAs). Build and maintain strong customer relationships to ensure high levels of customer satisfaction. Incident Management Act as a technical escalation point for complex incidents. Support and mentor First Line Support Engineers in resolving technical issues. Escalate unresolved ...

mentor for Tier 1 analysts. Perform threat analysis and share intelligence across teams. Tune and improve SIEM rules and detection capabilities. Support vulnerability management and remediation activities. Produce incident reports, metrics, and post-incident reviews. Collaborate with Infrastructure, Network, and Development teams to improve security posture. Skills … Experience 1-5 years' experience within a SOC or similar security operations environment. Hands-on experience with incident response, security monitoring, and threat analysis. Experience using SIEM, EDR, and vulnerability management tools. Good understanding of security operations processes, attack techniques, and incident management methodologies. Strong analytical ...