3 of 3 Incident Management Jobs in Staffordshire

investing in the personal and professional development of its employees. Role Overview The Service Operations Engineer is responsible for providing technical support, troubleshooting, and incident resolution across hardware, software, networking, and cloud environments. The role serves as an escalation point for complex technical issues, supports service delivery activities … timely customer updates in accordance with Service Level Agreements (SLAs). Build and maintain strong customer relationships to ensure high levels of customer satisfaction. Incident Management Act as a technical escalation point for complex incidents. Support and mentor First Line Support Engineers in resolving technical issues. Escalate unresolved ...

function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong … Microsoft Entra ID (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk/IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility ...

mentor for Tier 1 analysts. Perform threat analysis and share intelligence across teams. Tune and improve SIEM rules and detection capabilities. Support vulnerability management and remediation activities. Produce incident reports, metrics, and post-incident reviews. Collaborate with Infrastructure, Network, and Development teams to improve security posture. Skills … Experience 1-5 years' experience within a SOC or similar security operations environment. Hands-on experience with incident response, security monitoring, and threat analysis. Experience using SIEM, EDR, and vulnerability management tools. Good understanding of security operations processes, attack techniques, and incident management methodologies. Strong analytical ...