3 of 3 Incident Management Jobs in Staffordshire

Skills include - a foundation in infrastructure - Virtual machines/compute resources, Networking (DNS, VPNs, subnets, firewalls, load balancers), Storage solutions (blob/object storage, file shares), Identity and access management (IAM, Active Directory, Azure AD, etc.) You will act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Providing First … and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident Management & Escalation, Log, categorize, and prioritize Incidents and Service Requests accurately and escalate complex or unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation. Working in a small, cross functional teams to ensure the reliable and … and follow up on outstanding vendor tickets to ensure timely resolution. Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch) Understanding of ITIL principles and incident management workflows 36 hours per week - on a late and early shift pattern Out-of-Hours Incident Support Stoke on Trent Office Permanent, Full Time More ❯

effective integration. Baseline and conduct regular reviews with an incoming 3rd party managed SOC and the security tools in the Cloud environment (Defender and Sentinel) Oversee security architecture, vulnerability management, incident response, and threat intelligence Lead security risk assessments and manage remediation plans for identified gaps Ensure compliance with financial regulations (e.g. GDPR, PCI DSS, SOX, FCA requirements … talent Experience/Skills Required Managing security for cloud-first environments specifically Microsoft Azure Implementing Security Operations Centres (SOC) and automated security monitoring Collaborate with the third-party risk management and vendor security programmes Experience with DevSecOps practices and secure software development lifecycle (SDLC) Proven leadership experience in information security within financial services Deep understanding of regulatory and compliance … and implementing security frameworks (ISO 27001, NIST) Hands-on experience with SIEM, DLP, IAM, and endpoint security technologies, specifically Microsoft Defender XDR, Purview and Sentinel Excellent risk assessment and incident management skills Outstanding communication skills with the ability to influence stakeholders at all levels Strategic mindset with the capability to balance security controls and business agility SM&CR More ❯

ensure our databases are secure, scalable and future ready-supporting Synectics' critical products and services while driving innovation through automation and continuous improvement. What You'll Do Leadership & Team Management Lead, coach, and develop a high performing Database Administration team. Set clear priorities, performance metrics, and ensure on time, on budget delivery. Foster a culture of innovation, collaboration, and … frameworks. Automation & Infrastructure as Code Drive automation and CI/CD integration for database and schema management. Lead continuous improvement initiatives to optimise workflows and costs. Documentation, Governance & Vendor Management Maintain comprehensive documentation and up to date data models. Collaborate across teams to support audits, incident management, and regulatory compliance. Manage external vendor relationships and advocate for … the team's needs within Synectics. What You'll Bring Proven experience as a Database Administration Manager or Team Lead, managing multi discipline teams. Strong leadership, mentoring, and stakeholder management skills. Strategic thinker with a passion for innovation, automation, and data integrity. Expertise in relational and non relational databases, including performance tuning and optimisation. Solid understanding of database security More ❯