3 Incident Management Jobs in Staffordshire

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and more »

using your varied technology skills to support, maintain and manage a range of diverse technologies. The Infrastructure Systems team are responsible for the lifecycle management of compute and storage platforms that underpin our highly demanding products and services. The global environment is varied and complex, incorporating bare metal, virtualised … improving the day-to-day operational efficiency and predictability of our systems. You will work on cross-functional infrastructure solutions, helping with business continuity management exercises, problem investigations, incident resolution and system builds, whilst striving for continuous improvement. You will have the opportunity to upskill in current technologies … for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Previous experience in a support based role, supporting an incident management function and knowledge of ITIL. Linux (preferably Red Hat derivatives) or Windows system administration. Experience in the use of virtual infrastructures, including more »

and other relevant legislation, including developing templates for data collection, advising on and assisting with data mapping and records of data processing, and vendor management reviews Working with key internal stakeholders in the review of operations and projects and related data processing to ensure compliance with data privacy laws … privacy audits Collaborating with the Information Security function(s) to maintain records of all data assets and exports, and maintaining a personal data security incident management plan to ensure timely remediation of incidents impacting personal data including impact assessments, breach response, complaints, claims or notifications Advising on data … and data protection regulation, and a good understanding of other major privacy frameworks and evolving legislation worldwide Sufficient knowledge of information technology and data management systems required Ability to interact effectively with people at all organisational levels of the firm Experience of working in a global organisation Ability to more »