2 of 2 Performance Metrics Jobs in Stoke-on-Trent

difference. What you'll do The Operational Reporting Manager leads the delivery, governance and strategic evolution of reporting, dashboards and workflow solutions that underpin performance across Consumer Operations. The role enables insight driven decision making, strengthens regulatory and compliance outputs, and ensures operational leaders have the data, tools … workflow and operational data solutions, ensuring they are robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs ...

ensuring the smooth flow of goods and services across the business. Key Responsibilities Manage supplier quotations, purchase orders, deliveries, and invoice queries. Monitor supplier performance, lead times, delivery commitments, and supply risks. Maintain accurate procurement, finance, CRM, and supplier data across business systems. Coordinate supplier communications and support supplier … onboarding activities. Produce procurement reports, dashboards, and supplier performance metrics. Support procurement governance, audit readiness, and compliance requirements. Monitor stock levels and purchasing requirements to ensure operational continuity. Identify opportunities to improve procurement processes, reporting, and efficiency. Skills & Experience Minimum 3 years' experience within Procurement, Purchasing, Supply Chain, Order ...