2 of 2 SLA Jobs in Stoke-on-Trent

the business. You will need to have experience of working on basic SQL Server queries and have superb soft skills, as well as experience of having worked in an SLA driven ticket environment. The communication side of this role is as important as any so clear and concise communication is essential. What you will need Experience of having worked in More ❯

Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships with other department heads and … implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectives * Identify and implement transformational More ❯