5 of 5 Service Delivery Jobs in Stoke-on-Trent

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence ...

policies and procedures complying with the Data Protection Act and policies of confidentiality. Main duties of the job KEY DUTIES AND RESPONSIBILITIES: Responding to Service Desk Enquiries re Smartcard Service Provision Resolving end user queries and support requests Prioritise and Manage requests for replacement cards Arranging and Undertaking … Maintain Stock of Cards, Stationery & Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority (RA) processes ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base click apply for full job details ...

looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What … such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Map Services and Dependencies Build and maintain service maps that ...

solutions into the UK Defence and Government sectors. We are seeking an experienced Test Lead to take ownership of testing strategy, planning and delivery across complex secure environments. This is an excellent opportunity for a driven testing professional with leadership experience to play a key role in ensuring … government customers. The Role As Test Lead, you will be responsible for defining and executing test strategies while coordinating testing activities across projects and service delivery. You will work closely with engineering, delivery and stakeholder teams to ensure quality standards are met and maintained throughout the service ...