5 of 5 Service Delivery Jobs in Stoke-on-Trent

Join Capita Public Service as a Senior Finance Functional Analyst Capita is seeking an experienced Senior Finance Functional Analyst to support the design and implementation of financial and procurement services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused … delivering high-quality, user-centric service design. Reporting to the Capita Finance Functional Lead, you will assist in the development of Capita's Finance service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with a team of Functional Analysts & SMEs, contribute ...

environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve … identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact ...

environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve … identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact ...

with HCX Location: United Kingdom Company: LTIMindtree Experience: 10+ Years Job Type: Full-time/Contract Responsibilities You will partner with program managers and service delivery teams to plan architect and guide complex infrastructure deployments and migrations for large enterprise customers moving customers from onpremises VMware environments … deployment Ability to communicate effectively with corporate customers possess an understanding of the onboarding process and demonstrate a vision for the future Excellent customer service skills good oral and written communication skills proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations ...

trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous … improvement across onboarding and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy ...