1 to 25 of 28 Service Delivery Jobs in Stoke-on-Trent

Service Delivery Co Ordinator Description The Role The SDC will report directly into the Service Delivery Manager . The role will involve a variety of tasks but primarily focusing on Service Administration , Customer Projects , Reporting and Liaison. The SDC will manage and monitor workloads for … customer projects . They will be required to manage workloads and prioritise work across the teams in conjunction with the DBA Team Leads and Service Delivery Manager . The candidate will need strong communication skills .This role also requires the ability to troubleshoot issues and a passion for … Service Delivery and Customer Engagement . Role & Responsibilities Service Desk Administration . Provide 1st line support to customers . Help ensure an exceptional level of customer service . Fix and resolve issues and queries where possible . Review and raise monitoring alarms from customer systems via More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

Job summary IM&T service Desk Agent The post holder will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance andutilisation of information systems by the IM&T Directorates customers/clients.The post … also participate in an On-Call rota with other members of the team. Main duties of the job To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email. Offering advice to end users … equivalent relevant experience Relevant IT specialist course Desirable Obtained or working towards EDCL qualifications ITIL qualifications Experience Essential experience working in a busy ICT Service Desk environment Problem solving within a mixed computing environment Experience of working in a service delivery function Influencing the application of IT More ❯

and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate … support for Global System for Mobile Communications-Railway (G SM-R) assets, systems and services, providing technical leadership and comprehensive GSM-R operations support service to Telecoms Network Operations. What will you be doing? • Provide GSM-R subject matter expertise and technical leadership, collaborating with other functions and field … based teams to promote best practices across Digital, Data, and Technology (DDaT) and to restore service as quickly as possible. • Own the risk profile associated with the GSM-R technology platform, together with the management plan of the potential improvements and related standards in order manage the control and More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

best in class bid management practices. The Bid Manager will be able to demonstrate their knowledge and expertise when it comes to ICT managed service solutions, including tech, service delivery, and the commercial side of medium to large IT outsourcing deals. Plus, they will understand how solutions … coordinating the entire bid process for competitive tenders. What to expect: Management of the end-to-end bid process, ensuring the timely and consistent delivery of high-quality bid submissions on time, to budget and specification Ensure consistent communication with Senior stakeholders both internally and externally Create and execute More ❯

much as you enjoy working for Ultima and our customers. This is a customer facing senior consultant role within our Network team, covering project delivery from the presales stage through design and implementation. MAIN DUTIES AND RESPONSIBILITES We are looking for someone who has experience in Project delivery … organised, planning flexibly but effectively. Passion Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Integrity Quality Focus – Concern for quality … to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence. Technical Knowledge – Willingness to continually learn and improve technical knowledge. Communication Skills – Excellent communication skills, making an impact on others, establishing More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services More ❯

more for organizations around the world. Visit www.ironmountain.com for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting More ❯

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Stafford based Group Company, Wave 9 Managed Services Limited, who are a specialist telecommunications and internet … service provider focused on delivering high-quality internet and internet safety solutions to the UK Education sector. As part of a small and dynamic team, we pride ourselves on our customer-first approach, strong relationships, and seamless service delivery. The Role: We’re looking for a detail-oriented … sales team and project office, your primary responsibility will be to ensure all customer and supplier information is captured, accurate, and available so that service delivery can progress smoothly and efficiently. There will be the opportunity to develop your skills to take on more tasks around customer quoting More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

a high-quality experience to enterprise clients across the payments value chain. The Role This is a hybrid role at the intersection of technology, service, and delivery. You’ll be the primary contact for a portfolio of strategic clients—ensuring smooth onboarding, supporting technical implementations, managing issues through resolution … smooth onboarding and implementation process. Provide hands-on support for API integrations and platform configuration, escalating issues internally where needed. Manage client projects and service requests using tools like Jira, ensuring accurate tracking and timely delivery. Act as a trusted advisor to clients, helping them navigate the technical aspects … updates, and deliver continuous improvement. Contribute to internal feedback loops to inform product development and enhance the client experience. Maintain a proactive approach to service delivery, identifying risks before they become issues. Ideal Candidate Profile 3–5 years’ experience in a client-facing role, ideally within the payments More ❯

You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills More ❯

broader commercial legal role. This role will provide review, assessment, advise and expertise in the management of the claims process to support CyberClan’s delivery of Incident Response projects, including analysis of claims and providing recommendation for resolution of those claims. We are seeking an experienced claims professional to … liability and damage data in affiliation with intricate claims, maintaining appropriate documentation Assess insurance coverage issues Intelligently guide and track third-party vendors and service providers Maintain and develop relationships with brokers, risk managers, general counsel, and vendors Identify settlement opportunities to maximize impact and preserve limits Collaborate in … to business development team with regard to marketing Liaise with carriers on a daily basis Serve as a member of a 24x7/365 service delivery team that handles incident response, post breach remediation and escalation Liaise with external legal advisers and insurers as required, particularly during complex More ❯

contractual obligations are fulfilled Supporting quality assurance of deliverables. Maintaining up-to-date project notes and documentation on internal systems. Working closely with internal delivery teams to ensure team members are fully briefed on requirements and deadlines. Developing strong working knowledge of UBIQ’s CMS (Content Management System) ‘AMAIS … on issues and project progression. Occasionally supporting content migration work. What are we looking for? Experience in Project Management or closely related customer-facing service delivery roles. Experience in web/digital/software environment. Demonstrated history of building and maintaining positive client relationships Experience in managing internal … delivery teams/contributors. Alignment with UBIQ’s company vision to be an outstanding provider of digital marketing services within the sector. Qualities we look for at UBIQ Highly personable individual who works well within a team. Clear communicator; highly articulate, both written and verbally. Fast learner with the More ❯

with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate More ❯

services. Provide technical leadership and mentorship to architecture and engineering teams. Champion CI/CD, infrastructure as code (IaC), and automation for streamlined cloud service delivery. Experience Required: Degree in Computer Science, Software Engineering, IT, or equivalent professional experience. 8+ years of experience designing and implementing large-scale, distributed More ❯

Role: As an Application Developer specialising in RPA, you will be responsible for converting business and IT process definitions into automated solutions that enhance service delivery. The role requires working closely with business analysts, project managers, and other stakeholders to understand requirements and deliver efficient and scalable automation solutions. More ❯

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We More ❯

incidents Investigate and provide application/technical support to both internal and external stakeholders. Act as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates … to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution. Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while More ❯

clients; positioning SAP solutions such as SAP S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements More ❯

responsibilities taking full ownership of the Pen testing practice. What can you expect? FULL autonomy and the opportunity to take ownership of your on Service Delivery Stream Remote first work - Minimum Bi-yearly meet-ups Flexi hours Trained employees to ensure you don't get burned out Share More ❯

translate complex business challenges into compelling solution narratives Deep understanding of customer experience ecosystems and the technologies driving innovation—including CRM, automation, and omnichannel service delivery Thrives in fast-paced, high-growth environments with the resilience to exceed ambitious targets More ❯

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform. Key Responsibilities Deliver … end-to-end implementations of Salesforce Field Service (FSL) across multiple business units. Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns. Support Dispatcher Console configuration and the management of the Service Appointment lifecycle. Deploy and customise the Field Service mobile … and technical guidance. Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability. Requirements 2+ years' experience in Salesforce Field Service delivery. Strong knowledge of managed package installation, guided setup, and mobile architecture. Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation. More ❯

About the Role *THIS IS A FULL TIME POSITION BASED IN THE U.K ONLY* The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Located in the UK this position will work closely with vendors, client hiring managers, and Magnit … s cross-functional teams, utilizing our award-winning software, e-tips to ensure smooth service delivery. What You Will Do • CSC is responsible for the day-to-day delivery of Magnit’s services • Facilitate the fulfillment of temporary requisitions through Magnit’s systems and efficiently manage the relationship … Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency • The CSC must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work • Maintain an updated SOP More ❯