2 of 2 Service Management Jobs in Stoke-on-Trent

Line Support Engineer – Stoke-on-Trent We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex … environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You’ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch ...

Infrastructure Team and reporting to the Network & Infrastructure Manager, the role of the Network Engineer Apprentice will be to perform the following: Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required. Carry out routine configuration/… decommission instructions and tools, following agreed standards. Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Using standard procedures and tools, carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance ...