10 of 10 Service Management Jobs in Staffordshire

be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case … and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will More ❯

team! What we need Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL … responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the award-winning Planning Portal and Northern Ireland planning service. What you will … be doing Responsible for the delivery of end-to-end release and change management applying structured methodology and lead change and release management activities across the business. Acting as the daily point of contact for release management across delivery teams, leading the release by setting direction and More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

operations are fully aligned with business objectives, regulatory requirements, and client expectations. This role requires a strategic leader with a deep understanding of investment management operations, emerging financial technologies, and experience of delivering transformation and operational efficiency programmes within their domain. This role is a certified role under the … other regulatory requirements. Key Responsibilities: Operational Leadership Oversee the firm's end-to-end investment operations, including trade execution, settlements, and fund administration and service providers. Ensure operational resilience and business continuity planning, mitigating risks associated with market volatility and cyber threats. Implement automation and process enhancements to streamline … back-office and middle-office functions. Maintain a strong culture of risk management, compliance, and internal controls across technology and operations. Technology Leadership Develop and execute a technology strategy that enhances operational efficiency and supports the firm's growth ambitions. Lead digital transformation initiatives, ensuring the implementation of portfolio More ❯

Company: Finning International Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: Join our global team as an Identity and Access Management Engineer, specializing in SailPoint, Delinea, and EntraID. Drive IAM operations, enhance services, mentor team members, and collaborate across departments. Job Description: Key Responsibilities Operations: Manage IAM … operations, user provisioning, access control, and system health. Ensure effective delivery of IAM operations, including handling tickets, maintaining hygiene, and service management Troubleshoot and resolve IAM-related issues Account lifecycle operations/auditing Projects: Lead and support IAM projects, integrate systems with cloud services, and drive continuous improvement … promote continuous improvement and evolve IAM practices Integrate IAM systems with cloud services and third-party platforms (e.g., Okta, Duo), including the development and management of identity APIs and connectors. Collaborate with IT and security teams to implement and maintain access policies and controls Documentation: Maintain IAM documentation, conduct More ❯

Guided by the IT staff, you’ll gain hands-on experience with infrastructure, hardware, and software while supporting end users, handling incidents, and managing service requests across departments. Role Job Role: Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals Installing desktop PCs … and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user-based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues …/9-5 (Essential) About the Employer HOSHIZAKI EUROPE LTD FAO MR T IRI Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment More ❯

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business and work closely … device management. Networking experience including DNS and DHCP Configuration, TCP/IP, Networking Principles, VPN Troubleshooting and Firewall Basics Commercial experience working within a service management function. Technical ability to support and maintain hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and … and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation. Deploying and Imaging end user computer hardware and deploying software packages. Identifying and contributing to Service Improvement opportunities. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http:// More ❯

ll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior team members. You will be a Service Owner for several services including Azure and DevOps. A typical day for you would include: Working directly with customers to gather requirements, design solutions … build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both … of the Year - EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've More ❯

in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 212990 Contract type: Standard Business Unit: Project Management Life on the team We are currently recruiting a Project Coordinator, where you'll be a vital part of our Projects & Programmes Practice. You … full project lifecycle and play a hands-on role in bringing customer outcomes to life. This is a great opportunity to develop your project management career within a collaborative, fast-paced environment, while working with a wide range of teams across the business-including Consultancy, Engineering, and Service … are met Maintain Project Documentation: Keep control logs, registers (risks, issues, changes), and governance reports up to date and stored correctly Assist with Financial Management: Help track budgets, support forecasting, and contribute to monthly financial reports (PFRs) using internal tools like PEAT Enable Change Management: Raise and track More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯