12 of 12 Service Management Jobs in Staffordshire

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest … s Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated … the UK in HMG Estate and in some of the most iconic buildings and departments, with an aim to expand this further over the coming years. The GovPass IT Service Manager is a critical role in the operation of GovPass across the HMG Estate. As a Service Manager you will be responsible for the performance of the service More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 214362 Contract type: Standard Business Unit: Project Management Life on the team We are currently recruiting a Project Coordinator, where you'll be a vital part of our Projects & Programmes Practice. You'll work alongside experienced Project Managers to … ll gain exposure to the full project lifecycle and play a hands-on role in bringing customer outcomes to life. This is a great opportunity to develop your project management career within a collaborative, fast-paced environment, while working with a wide range of teams across the business-including Consultancy, Engineering, and Service Management. What You'll Do … arrange meetings, and ensure timelines are met Maintain Project Documentation: Keep control logs, registers (risks, issues, changes), and governance reports up to date and stored correctly Assist with Financial Management: Help track budgets, support forecasting, and contribute to monthly financial reports (PFRs) using internal tools like PEAT Enable Change Management: Raise and track change requests, and help assess More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You've got More ❯

reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with More ❯

with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Salesforce Admin 201 (ADX201) certification Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: ServiceNow experience ITIL Service Management Framework knowledge JIRA experience Additional Salesforce Certifications (Sales/Service Cloud) Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

enabled processes aligned to the strategic objectives of SAP-CoE. How you'll make an impact: Define and implement a comprehensive quality assurance strategy and plan specific to the service management (defects/incident management, and related interfaces), specification and development of new functionality, project management, and operations. Develop and enforce quality standards, testing protocols, and … organizational objectives and continuous improvement efforts. Define KPIs and dashboards to monitor process adherence and performance post-implementation. Implement and drive continuous improvements in SAP- CoE. Maintain quality Document management system. Identify, document, and manage quality-related risks. Conduct root cause analysis for defects or process failures and ensure corrective/preventive actions are implemented. Conduct periodic process Audits … and implement corrective actions. Ensure Process compliance through effective documentation and process traceability. Provide regular QA status reports to management/steering committees. Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement. Act as a point of contact for QA/QC-related issues and escalate critical quality risks appropriately. Responsible to ensure compliance More ❯

improve the technology and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with … suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time. As HSE's Release Manager, you will oversee the release management lifecycle, which includes scheduling, coordinating, and managing releases across the organisation for multiple applications. It will involve coordinating various teams More ❯

innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … of technology to the next level. You will be developing across a range of database, middleware and web solutions that underpin critical areas such as Sales, Finance, Operations and Service Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and … Release Management Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing a range of solutions across our web application, database, and middleware estate Joining daily stand ups and sprint planning/review sessions Testing - unit testing and peer review We'd More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts and equipment. Tell me more, tell me more Our client More ❯