2 of 2 SLA Jobs in Suffolk

equipment. The Technical Support team ensure that customers queries are answered and resolved in an efficient manner and are in line with company SLA’s. In order to succeed in this role, you will need to have a high degree of both written and verbal communication skills and a desire ...

validation Carry out post-implementation quality checks to confirm changes have been applied correctly Monitor work queues and prioritise requests Identify failed uploads, anomalies, SLA breaches and recurring issues through exception reporting Support new pricing capabilities, system changes, automation and process improvements Work with Pricing Strategy and Optimisation analysts … progress and backlogs within agreed thresholds Identify and resolve pricing exceptions quickly and effectively Produce clear management information on throughput, accuracy, productivity and SLA performance Improve operational controls, consistency and scalability Help reduce manual effort by identifying opportunities for standardisation and automation Build trusted working relationships across Pricing Strategy ...