Helpdesk Technician Apprentice
- Hiring Organisation
- CENTURY LOGISTICS LTD
- Location
- Metro Supply Chain Holdings (UK) Ltd, Saxham Business Park, Bury St. Edmunds, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £26,500 a year
users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers. Main roles and responsibilities: Ticket Management & Triage: Act as the first point of contact for all IT support tickets Assess, prioritise, and assign tickets appropriately based on impact … Assist with workstation setup including monitors, docking stations, telephony, and other equipment Application Support: Provide first-level support for business applications, including the Warehouse Management System (WMS) Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors) Escalate complex application problems to the relevant application support ...