1 of 1 Practice Management Jobs in Sunderland

customers directly, supporting data validation, configuring system settings, managing integrations, and ensuring readiness for go-live. Plan and manage migrations of patient data, settings, and integrations from their previous practice management software into our platform, working closely with the Data Conversions team to ensure data accuracy and minimal disruption. Coordinate internal teams (Sales, Data Migration, Training, Support, and … Account Management) to deliver a seamless onboarding experience. Develop and maintain onboarding plans, timelines, and communication plans for each customer to ensure expectations are clear and milestones are achieved. Monitor onboarding progress and customer readiness, proactively identifying risks or issues and driving timely resolution. Lead customer communications throughout the onboarding and hypercare period, ensuring customers feel understood, supported, informed … delivery in a SaaS or software environment. A firsthand approach — comfortable getting involved in the detail, working directly with customers, and taking ownership of key onboarding activities. Strong project management and communication skills, with the ability to manage multiple customers and priorities simultaneously. Experience working with data migrations, training, or customer support teams is highly desirable. A customer-first More ❯