9 of 9 Process Improvement Jobs in Sunderland

maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with … internal standards for accuracy, completeness, and timely resolution. Identify process gaps and implement improvements in ticket categorization, prioritization, and escalation. Conduct root cause analysis of recurring issues and work with technical teams to implement long-term fixes. Track performance metrics such as resolution time, first-call resolution rate, and … IT staff on effective knowledge sharing and documentation practices. Collect feedback from users to continuously enhance the relevance and usability of the knowledge base. Process Improvement and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight More ❯

reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of More ❯

to manage requests and updates to Client and Candidate agreements Work collaboratively with Sales teams to ensure all issues are resolved Support and suggest process improvements to assist the Support and Sales teams Other ad hoc duties and projects as required within the role Some phone based work challenging More ❯

on delivery, whilst remaining hands-on and leading technical discussions and decision making, you'll be empowered to evaluate and contribute to technology and process improvements. WFH Policy: There's a hybrid work from home policy with 2-3 days a week; when you're in the office you More ❯

on delivery, whilst remaining hands-on and leading technical discussions and decision making, you'll be empowered to evaluate and contribute to technology and process improvements. Location/WFH: There's a hybrid work from home policy with 2-3 days a week; when you're in the office More ❯

on delivery, whilst remaining hands-on and leading technical discussions and decision making, you'll be empowered to evaluate and contribute to technology and process improvements. Location/WFH: There's a hybrid work from home policy with 2-3 days a week; when you're in the office More ❯

Manage and prioritize complex incidents via various channels to meet SLAs. Execute controlled live changes following protocols. Mentor junior engineers and suggest system/process improvements. Collaborate with vendors and internal teams to resolve issues. Occasional UK travel for site support. Requirements: Strong technical skills in Microsoft technologies, endpoint More ❯

C#, T-SQL, Redis and AWS. You'll take ownership of projects, lead the technical discussions and decision making and contribute to technology and process improvements. Location/WFH: There's a hybrid work from home policy with 2-3 days a week; when you're in the office More ❯

C#, T-SQL, Redis and AWS. You'll take ownership of projects, lead the technical discussions and decision making and contribute to technology and process improvements. Location/WFH: There's a hybrid work from home policy with 2-3 days a week; when you're in the office More ❯