Sunbury-on-thames, Middlesex, United Kingdom Hybrid / WFH Options
Johnson Controls, Inc
Experience with data tools for executive reports and dashboards. Excellent communication, writing, and organizational skills. Knowledge of web technologies and relational databases. Experience with CAFM/IWMS/CMMS applications preferred. Johnson Controls FM:Systems is an equal opportunity employer committed to diversity and inclusion. We value all employees' talents More ❯
and deliver a variety of KPI reports and management information for internal review Lead the implementation and ongoing enhancement of the departments CAFM (Computer-AidedFacilityManagement) system Ideal Candidate Will Have: Proven experience in a Helpdesk Manager or similar leadership role within the FM sector Strong understanding of service … delivery and KPI management Excellent communication skills and the ability to build relationships with internal teams and external clients Competence with CAFM systems and reporting software Good literacy and numerical ability A team-first attitude with the ability to coach and support colleagues Willingness to travel to the Slough office More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
enjoys leading people, and understands the importance of compliance, safety, and seamless service delivery. You'll be the go-to person for managing our CAFM system, ensuring our Helpdesk runs like clockwork, and keeping both planned and reactive maintenance work on track. You'll also play a key role in … building strong working relationships with engineers, subcontractors, clients, and internal teams. What You'll Be Doing: Own and manage our CAFM system Set up and maintain PPM schedules, review and adjust tasks, and ensure system accuracy across assets, documentation, and job tracking. Run a smooth Helpdesk operation Oversee the day … client meetings. Always keep communications clear and professional. What We're Looking For: Strong background in Contracts or Facilities Management Experience using and managing CAFM systems Proven experience overseeing a Helpdesk or Operations function Confident in reviewing and managing RAMS , PTW , and risk assessments IOSH Managing Safely (or similar H More ❯