3 of 3 Freshdesk Jobs in Surrey

identify and resolve recurring system issues Support new school onboarding and integration activities Communication & Support: Responding promptly and professionally to calls, emails and Freshdesk tickets from parents, schools and internal teams Handle late orders and meal cancellations, liaising with school kitchens to ensure accurate meal provision Liaising with Operations Team ...

voucher requests Monitoring billing and provisioning systems to identify and resolve issues Managing customer and internal queries through to resolution Supporting ticket management through Freshdesk Performing regular housekeeping and data quality checks Working closely with colleagues across multiple departments to ensure services are delivered efficiently Learning the company's products ...

offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement. What Youll Be Doing Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses. Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required. Maintaining ...