9 of 9 Remote/Hybrid ITSM Jobs in Surrey

quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About ...

looking for - Proven experience as a Service Delivery Manager, Account Manager or similar role within an MSP or IT services environment - Strong understanding of ITSM/ITIL frameworks in practice, not just theory - Confidence chairing client-facing reviews and managing senior stakeholders - Working knowledge of Microsoft 365 and Azure sufficient ...

limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow’s Experience Layer components to build modern ...

Application Support, Application Operations or Platform Support role. Experience managing Incidents, Problems and Changes in a structured environment. Experience using ServiceNow or similar ITSM tooling. Strong troubleshooting and problem-solving skills. Experience supporting business-critical applications. Ability to work effectively with technical teams and business stakeholders. Experience carrying out testing ...

maintain high standards of behaviour with the client Ability to maintain confidentiality and deal with matters of national security. Experience of Cribl and JIRA ITSM work would desirable. The Team We work hard and often go the extra mile, but we recognise people’s efforts and that everyone ...

understanding of the ServiceNow platform, including itscapabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery(HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management(CSM), Employee Service Centre, Case and Knowledge Management, and Performance Analytics. People Experience and HR Processes : Familiarity with ...

ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices. Oversee the configuration and customization of ServiceNow applications, including ITSM, ITOM, HRSD, and others. Develop and maintain the overall architecture of ServiceNow platforms, ensuring architectural integrity and consistency across all ServiceNow modules. Provide technical guidance ...

Proficiency in risk assessment and vulnerability management. Knowledge of OnPrem technology architectures including: Security controls and detection tools & networking and secure network architectures. Recognised ITSM certification (e.g. ITIL). Good knowledge and experience of common Enterprise ICT services. Experience working with Government systems and senior stakeholders. The Team We work ...

communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. Service tooling and reporting Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. Define and evolve service data, reporting, and client transparency capabilities, ensuring cross … product visibility and actionable insight for internal and client decision-making. Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. Manage ITSM ...