year of 2nd line experience, ideally within an MSP environment. Strong technical understanding of: o Microsoft technologies (Windows Server, Active Directory, O365) o Virtualisation platforms (Hyper-V, VMware) o Remotedesktop services (RDS, Citrix) o Networking (firewalls, switches, VPNs) o Backup technologies (Veeam, offsite solutions) Exceptional communication and customer service skills. Strong organisation and time management, with keen More ❯
Surbiton, Surrey, England, United Kingdom Hybrid / WFH Options
Right Now Group
week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remotedesktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart More ❯
and service request status. Always maintain a professional and courteous manner. Gather customer feedback to improve support. Level 2 Support: Perform more in-depth troubleshooting than Level 1, including remotedesktop support and more in-depth software and hardware diagnosis. Assist with software deployments and updates. Troubleshoot network connectivity issues. Support mobile device management. Continuous Improvement: Proactively identify More ❯
