2 of 2 Remote Service Desk Analyst Jobs in Surrey

Service Desk Analyst, O365, SCCM, Win11, Hybrid Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests. This is a hybrid role that requires support to be provided face to face onsite as well as … on site. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Supporting IT Services (Incident Management/Request Fulfilment) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve IT issues. Knowledge of and experience … welcoming, friendly, customer focussed and professional attitude to all users. Maintain good working relationships with end users and departments within the organisation. Technical skills: - Relevant experience in a similar Service Desk support role ITIL Windows 11 support and installation MS Office and Office 365 skills Client patching and collection management using SCCM. Active Directory account admin. Experience providing More ❯

Service Desk Analyst – Hybrid (Reigate) | £41,800–£43,000 + Bonus (15%) Join a dynamic IT team delivering high-quality first- and second-line support across a hybrid workforce. You’ll keep users productive, systems secure, and services running smoothly. What You’ll Do Provide first/second line support and manage incidents via the IT Service … working with InfoSec where needed. Produce reports, support compliance tasks, and identify improvements/automation. Create documentation and deliver user training. What You’ll Bring Solid IT support/service desk experience. Strong knowledge of Microsoft 365, Windows 10/11, mobile OS, Intune, Entra ID/Azure AD. Understanding of networking basics and security tools (Defender, Mimecast … + up to 15% bonus 27 days holiday + bank holidays Generous pension & £500 benefits allowance Private medical (after 1 year), income protection, death in service Employee car scheme, EAP, enhanced family benefits Hybrid working (4 days onsite) Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the More ❯