Period
to 28 February 2020

The median annual salary for a Service Desk Analyst was £25,750 in advertised job vacancies in Surrey during the 6 months to 28 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South East > Surrey
6 months to
28 Feb 2020
Same period 2019 Same period 2018
Rank 131 136 194
Rank change year-on-year +5 +58 -57
Permanent jobs requiring a Service Desk Analyst 60 93 58
As % of all permanent IT jobs advertised in Surrey 1.70% 2.04% 1.00%
As % of the Job Titles category 1.76% 2.12% 1.04%
Number of salaries quoted 54 85 55
Surrey median annual salary £25,750 £25,000 £23,000
Median salary % change year-on-year +3.00% +8.70% -4.17%
10th Percentile £20,225 £21,250 £18,500
90th Percentile £35,750 £32,500 £28,750
South East median annual salary £25,000 £24,000 £22,500
% change year-on-year +4.17% +6.67% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 3,416 4,377 5,602
% of permanent IT jobs with a recognized job title 96.80% 96.13% 96.72%
Number of salaries quoted 2,940 3,664 4,657
Surrey median annual salary £50,250 £49,000 £47,500
Median salary % change year-on-year +2.55% +3.16% +5.56%
10th Percentile £27,000 £26,250 £26,750
90th Percentile £80,000 £73,750 £67,500
South East median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Desk Analyst
Job Vacancy Trend in Surrey

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Service Desk Analyst in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Surrey.

Salary trend for Service Desk Analyst in Surrey

Service Desk Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing Service Desk Analyst in Surrey over the 6 months to 28 February 2020.

Salary histogram for Service Desk Analyst in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 6 months to 28 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leatherhead +29 11 £25,000 +4.17% 2
Guildford +12 11 £23,000 -8.00%
Weybridge - 10 £32,500 - 2
Woking -20 4 £34,500 +38.00%
Farnham +12 3 £30,000 +33.33%
Epsom -2 3 £24,000 -20.00%
Godalming -13 3 £20,500 -25.45%
Redhill -1 2 £28,000 +4.67%
Chertsey - 2 - -
Dorking - 2 £26,500 -
Esher - 1 £27,500 -
Camberley - 1 - -
Tadworth - 1 £37,500 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 28 February 2020, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring Service Desk Analyst in the job title.

1 48 (80.00%) Windows
2 37 (61.67%) Microsoft
3 36 (60.00%) Windows 10
4 29 (48.33%) Active Directory
5 21 (35.00%) Office 365
6 20 (33.33%) ITIL
7 19 (31.67%) Citrix
8 18 (30.00%) Microsoft Office
8 18 (30.00%) Problem-Solving
9 12 (20.00%) ServiceNow
9 12 (20.00%) VMware
10 11 (18.33%) Microsoft Certification
10 11 (18.33%) Windows Server
11 10 (16.67%) MCSE
12 9 (15.00%) SLA
12 9 (15.00%) Degree
13 7 (11.67%) Cisco
14 6 (10.00%) MS Exchange
14 6 (10.00%) ITSM
14 6 (10.00%) Mobile App
14 6 (10.00%) Windows 7
15 5 (8.33%) Apple iOS
15 5 (8.33%) Android
15 5 (8.33%) Customer Engagement
15 5 (8.33%) SCCM
15 5 (8.33%) Smartphone
15 5 (8.33%) Incident Management
15 5 (8.33%) Customer-Centricity
15 5 (8.33%) DNS
15 5 (8.33%) ITIL Certification

Service Desk Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.00%) MS Exchange
2 3 (5.00%) SharePoint
3 2 (3.33%) Skype for Business
Applications
1 18 (30.00%) Microsoft Office
2 4 (6.67%) Microsoft Excel
Business Applications
1 3 (5.00%) assyst
Cloud Services
1 21 (35.00%) Office 365
2 2 (3.33%) OneDrive
3 1 (1.67%) Azure
Communications & Networking
1 5 (8.33%) DNS
2 3 (5.00%) Broadband
2 3 (5.00%) DHCP
2 3 (5.00%) DSL
2 3 (5.00%) LAN
2 3 (5.00%) TCP/IP
2 3 (5.00%) WAN
3 2 (3.33%) Firewall
3 2 (3.33%) Internet
3 2 (3.33%) NAS
3 2 (3.33%) Network Security
3 2 (3.33%) SAN
3 2 (3.33%) Skype
4 1 (1.67%) IP Telephony
4 1 (1.67%) Unified Communications
4 1 (1.67%) VoIP
4 1 (1.67%) Wi-Fi
General
1 2 (3.33%) French Language
2 1 (1.67%) Advertising
2 1 (1.67%) Finance
2 1 (1.67%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (6.67%) EDI
Miscellaneous
1 6 (10.00%) Mobile App
2 5 (8.33%) Smartphone
3 4 (6.67%) Analytical Skills
3 4 (6.67%) Client/Server
3 4 (6.67%) iPad
3 4 (6.67%) iPhone
4 2 (3.33%) EMC VNX
4 2 (3.33%) LIMS
4 2 (3.33%) Management Information System
4 2 (3.33%) NHS
5 1 (1.67%) e-Learning
5 1 (1.67%) Self-Motivation
5 1 (1.67%) User Experience
5 1 (1.67%) Video Conferencing
Operating Systems
1 48 (80.00%) Windows
2 36 (60.00%) Windows 10
3 11 (18.33%) Windows Server
4 6 (10.00%) Windows 7
5 5 (8.33%) Android
5 5 (8.33%) Apple iOS
6 4 (6.67%) Mac OS
7 3 (5.00%) Windows Server 2012
8 2 (3.33%) Windows 8
8 2 (3.33%) Windows Server 2008
9 1 (1.67%) Windows Server 2003
Processes & Methodologies
1 20 (33.33%) ITIL
2 18 (30.00%) Problem-Solving
3 6 (10.00%) ITSM
4 5 (8.33%) Customer Engagement
4 5 (8.33%) Customer-Centricity
4 5 (8.33%) Incident Management
5 4 (6.67%) Content Management
5 4 (6.67%) Mobile Device Management
5 4 (6.67%) Statistics
6 3 (5.00%) ERP
6 3 (5.00%) Mentoring
7 2 (3.33%) Change Management
7 2 (3.33%) Coaching
7 2 (3.33%) Email Filtering
7 2 (3.33%) Information Management
7 2 (3.33%) Kalman Filter
7 2 (3.33%) People Management
7 2 (3.33%) Service Desk Management
7 2 (3.33%) Web Filtering
8 1 (1.67%) Proactive Management
Programming Languages
1 2 (3.33%) SQL
Qualifications
1 11 (18.33%) Microsoft Certification
2 10 (16.67%) MCSE
3 9 (15.00%) Degree
4 5 (8.33%) ITIL Certification
5 2 (3.33%) A+ Certification
5 2 (3.33%) Security Cleared
6 1 (1.67%) MCDST
6 1 (1.67%) MCTS
Quality Assurance & Compliance
1 9 (15.00%) SLA
System Software
1 29 (48.33%) Active Directory
2 3 (5.00%) VMware Infrastructure
3 2 (3.33%) Terminal Services
3 2 (3.33%) Virtual Desktop
4 1 (1.67%) XenApp
Systems Management
1 5 (8.33%) SCCM
2 3 (5.00%) WSUS
3 2 (3.33%) MIMEsweeper
Vendors
1 37 (61.67%) Microsoft
2 19 (31.67%) Citrix
3 12 (20.00%) ServiceNow
3 12 (20.00%) VMware
4 7 (11.67%) Cisco
5 3 (5.00%) Remedy
5 3 (5.00%) SAP
6 2 (3.33%) EMC
6 2 (3.33%) Forcepoint
7 1 (1.67%) Bloomberg
7 1 (1.67%) Reuters
7 1 (1.67%) Samsung
7 1 (1.67%) Virgin Media
7 1 (1.67%) Wyse