5 of 5 Remote Customer Service Jobs in Swindon

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Overview As a Tier 2 Network Analyst, you will act as a key conduit between Customer Service, Planning, and Engineering teams, ensuring that insights from EV network performance data are translated into meaningful actions. You will autonomously monitor, analyse, and interpret network data to identify … trends, detect anomalies, and support the resolution of complex issues in collaboration with Tier 3 Engineering. This role is critical to maintaining high service standards across our EV infrastructure, enabling proactive issue resolution and data-driven decision-making that supports our strategic objectives. The role Serve as the primary analytical link between Customer Service, Planning, and Engineering … or high-impact issues, escalating to Tier 3 Engineering with detailed evidence and recommendations. Develop and maintain dashboards and reports that provide visibility into network health, asset utilisation, and service performance. Collaborate with Planning to inform asset lifecycle decisions, including upgrades, replacements, and capacity planning. Support incident response by providing rapid data analysis and historical context to aid resolution. More ❯

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across … the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic, customer … key part in keeping systems running smoothly for colleagues and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and More ❯

create delivery artefacts, including process and design documentation Specialist in Billing – Master Data, Rate Structures, Budget Billing, Payment & Instalment Plans, Exception Management, Invoice Management Knowledge of the integration of Customer services with a CRM platform Understanding of Finance Contract Accounting (FI-CA) Configuration & Set Up of Business & Technical Master Data Knowledge of IDE and market flows with MOSL Extra … for you? Competitive salary from £ 60,000 to £ 70,000 per annum depending on experience Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take More ❯