Deputy Shift Leader Service Desk Support Engineer
- Hiring Organisation
- Electus Recruitment Solutions
- Location
- Shrivenham, Swindon, Wiltshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 per annum
processes, excellent leadership skills, and the ability to handle complex technical problems in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.Working Hours: This role requires the ability to work in a 24/7/365 rotational shift pattern, including … phone, email, or ticketing system.Ensure that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines.Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.Document all support requests ...