10 of 10 Service Delivery Jobs in Swindon

IT Service Delivery Analyst 📍 Swindon 📅 Initial 12-month contract (potential to extend or convert to permanent) About the Role Looking for a skilled and proactive IT Service Delivery Analyst to provide frontline IT support within a busy technical environment. This position plays a key role in ensuring the smooth operation of IT systems, supporting end users … and contributing to wider IT service delivery. You’ll be the first point of contact for technical issues, working hands-on with hardware, software, and first-line network support. The role offers the chance to work in a complex, highly regulated environment with exposure to modern IT practices and the opportunity to develop your expertise further. Key Responsibilities Provide … technical support across hardware, software, networks, and local site systems (including telecoms, servers, and applications). Install, configure, and maintain IT equipment, applications, and core infrastructure. Manage incidents and service requests in line with SLAs, escalating complex issues where necessary. Coordinate IT procurement and vendor relationships, maintaining accurate documentation and knowledge sharing. Support testing, deployment, and project-based initiatives More ❯

IT Service Delivery Analyst We’re supporting a global life science company in hiring an IT Service Delivery Analyst to join their on-site IT team. This role ensures reliable day-to-day IT operations, providing hands-on support to end users and maintaining key systems across the site. Key Responsibilities Serve as the primary contact … for IT incidents and service requests, ensuring timely resolution. Provide end-user support for hardware, software, and 1st level network or telecom issues. Install, configure, and maintain IT equipment to support daily business operations. Manage local IT inventory and coordinate with external vendors for on-site services. Follow ITIL and ServiceNow processes to maintain accurate records and escalate issues … as needed. Requirements Diploma or degree in Information Technology, Computer Science, or a related field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

with internal stakeholders, technical leads, and external partners to deliver high-quality infrastructure and cloud solutions. This engagement will be delivered in partnership with our consulting partner, who manage service delivery for the end client. Key Responsibilities: The Cloud Infrastructure Engineer (Azure) will deliver cloud and infrastructure change across a large-scale, global Azure environment. Support transformation and … of solutions, with sign-off from Cloud Architects. Provide 3rd line technical support and troubleshooting for complex infrastructure issues. Work collaboratively with internal teams and technology partners to deliver service improvements. Key Skills & Experience: Proven experience as a Cloud Infrastructure Engineer in a Microsoft Azure environment. Strong understanding of Azure AD, M365, Intune, and hybrid network connectivity. Experience with More ❯

and invoicing Cold call and onboard new accounts Book and coordinate virtual and face-to-face meetings Operations & Logistics: Work with other departments (transport, operations, etc.) to ensure smooth service delivery Marketing: Support marketing activities, including campaigns and promotions Contribute to initiatives that help grow our brand and customer base Training Business Administrator Level 3 Apprenticeship Standard On More ❯

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across … the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic, customer-focused … and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including More ❯

role responsible for managing and developing relationships with our portfolio of high-value law firm clients. You’ll act as a trusted advisor to senior legal professionals, ensuring exceptional service delivery, driving retention, and identifying opportunities to expand our solutions across their real estate practices. What you’ll do: Manage and strengthen relationships with a portfolio of leading … a growth mindset. What we offer: Competitive base salary (£45,000–£50,000) plus car allowance and uncapped OTE (approx. 50% of base). 25 days’ holiday (rising with service), pension, and flexible benefits. The opportunity to work with a prestigious client portfolio generating over £18–£20 million annually. Ongoing professional development and clear career progression pathways. A collaborative More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯

to the Independent Reviewing Officers and Team Manager. 4. Maintain the confidentiality of client information, ensuring that correspondence is appropriately handled and labelled. 5. Contribute to effective and efficient service delivery according to the priorities, policies and procedures laid down by the Local Safeguarding Childrens Board. Notes Administrator Notes Administrator Notes Administrator Notes Administrator Notes Administrator More ❯

insight, and organisational learning. As our Data & Insights Officer , you will play a pivotal role in building high standards across our systems, ensuring that accurate, reliable information supports the delivery, improvement, and strategic development of our mental health services. You will lead the coordination, analysis, and interpretation of data from across the organisation, developing clear reporting, visualisation, and insight … and accountability. Working closely with teams across Swindon and Gloucestershire, you will contribute to continuous improvement, digital development, and the integration of systems that support efficient and evidence-based service delivery. This role is well suited to someone who enjoys making systems work better, turning complex data into practical understanding, and supporting colleagues to build confidence in using information. … organisations data environment from the ground up. The postholder will play a central part in embedding high standards, developing coherent systems, and ensuring that data-informed insight drives meaningful service impact. The Data & Insights Officer ensures the accuracy, quality, and integrity of S&G Minds internal data and transforms that information into meaningful insight to guide sound organisational decision More ❯