1 of 1 Customer Experience Jobs in Taunton

for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The role holder is responsible for … at all levels including senior leadership. They will be competent and proactive in planning, managing, reporting, and improving service provision focused on optimising the customer experience. The applicant needs to have the agility, flexibility, and ability to manage a high workload with priorities that can change at short notice. … Strong written and verbal communication are essential. The incumbent must have the confidence and capability to utilise their extensive knowledge, skills, and experience plus good influencing skills to deliver the desired impact or promptly resolve an issue, reflecting on action needed to minimise the likelihood of recurrence. They will More ❯