17 of 17 Customer Experience Jobs in Somerset

If you enjoy solving problems and being part of a supportive team, this could be the perfect short-term opportunity for you! Customer Care Representative Bath, Somerset, Hybrid working Full time position (40 hours per week) 3 month fixed term contract Up to £26,500 DOE plus commission Please … of the digital dark ages with ultrafast, full fibre broadband. We're proud to offer more than just lightning-fast connectivity, we provide exceptional customer care and a personal touch. The Role We're looking for a Customer Care Representative to join our dynamic team on a … contact for our customers turn to when they need support – helping them with everything from broadband installations to resolving issues. Key Responsibilities: Respond to customer queries across email, social, chat and phone channels Take ownership of queries from start to resolution – including complaints Book installations and clearly explain the More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part … as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business equipment Proactively … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. More ❯

onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis … of customer behaviour and commercial data, using predictive and advanced analytics to influence high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than … future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive More ❯

service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer first and seeing issues through to resolution Troubleshooting issues using a sustained analytical and logical approach Ongoing maintenance and creation of application patching schedules … the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are always kept informed and expectations managed appropriately Support and manage Active Directory ensuring that users, groups and policies are supportable … day to day duties Work towards own and team goals, remain flexible in outlook and continually develop self to achieve objectives Skills, Qualifications and Experience: We are looking for someone with a wide breadth and depth of desktop and hardware support experience in a similar technical role. You More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About The Role As Hargreaves Lansdown continues to … s digital engagement platforms, contributing to the broader technology strategy. Influence and shape the future of client engagement and support experiences through data-driven, customer-centric design decisions. Champion cross-functional alignment across architecture, delivery, support, and security teams to ensure successful, end-to-end solution delivery. What You … using technologies like Service Cloud, Service Cloud Voice, Einstein AI, and Data Cloud. Collaborating with business and product stakeholders to align technical delivery with customer experience goals and regulatory requirements. Setting engineering standards and best practices to ensure scalable, secure, and maintainable solutions across the Salesforce ecosystem. Coaching More ❯

across target sectors Represent the business at events and within professional networks to uncover new opportunities Maintain accurate records in Salesforce, including sales activity, customer data, and communications Ensure exceptional customer experience throughout the sales cycle Manage a small portfolio of newly onboarded clients before handing them … or technology sales role Travelling to client sites and winning new business Proven ability to build and convert a sales pipeline into tangible revenue Experience in at least two of the following areas: Connectivity, IT Networks, Cloud, Telecoms, or Software Strong technical understanding of both on-premise and cloud … technical training Access to professional development courses (subject to budget and approval) Personal development plans discussed during regular reviews Training may include technical skills, customer service, soft skills, or management development If you're ready to play an integral role in a growing company, please apply for immediate consideration. More ❯

solving puzzles, possess the gift of clear communication, and know how to power up the magic of teamwork. Your dedication to creating the ultimate customer experience is what sets you apart and makes you a true champion in the industry. Safety is our top priority, and we've … TBC. Expected Duration 3 Years Positions Available 1 Closing Date Friday, 13th June 2025 Start Date Monday, 8th September 2025 Desired Skills Communication skills Customer care skills Problem solving skills Analytical skills Team working Non judgemental Qualifications Maths and English GCSE, grade 4 or Above (Desired) Driving Other, grade … communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn’t just More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Technology UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a … clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is … SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuous improvement initiatives based on client feedback and service performance metrics. Customer Management Be the contact for clients who have delivery of new services. Act as the senior point of contact for service-related client issues. More ❯

Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help … clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is … SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuous improvement initiatives based on client feedback and service performance metrics. Customer Management Be the contact for clients regarding the delivery of new services. Act as the senior point of contact for service-related client issues. More ❯

required at the annual invitation date, normally in October. Our Behaviours At Kingfisher, we are united by our 6 core behaviours Constantly improving our customer experience Acting with humanity and care Be curious Thriving on learning, thinking beyond the obvious Be inclusive Acting inclusively in diverse teams to … build different career paths within multiple areas of the organisation. Sharing is caring We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it. Reach for the stars So More ❯

Senior Analyst (Customer Data) Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT Salary: Competitive Employment Type: Permanent Full Time (37.5 hours) It's a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we're proud to be … onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this role, you'll lead the analysis of … customer behaviour and commercial data, using predictive and advanced analytics to influence high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just More ❯

a fast-paced and dynamic environment. What you'll do Coordinate between various teams to identify and resolve business challenges efficiently and effectively. Analyze customer reports and reviews to identify key areas for enhancing the overall customer experience. Continuously seek opportunities for process and service improvements. Provide regular … relevant experience. Ability to analyze operational performance, anticipate issues, and support quick resolution. Strong process orientation. A passion for data analysis and quality improvement. Customer-centric mindset. Excellent communication skills, with the ability to facilitate discussions and maintain focus. Exceptional written and verbal communication abilities. Bias for action and … curiosity, and the ability to independently discover solutions to complex problems. A passion for understanding how things work and a drive to innovate. Previous experience in project management is preferred. More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯