1 of 1 Customer Service Jobs in Tavistock

days holiday per annum + Bank Holidays Annual performance-based bonus. Friendly, supportive, and collaborative team culture. Ongoing professional development opportunities. Sick pay Bereavement leave As Head of Customer Service , you will lead and shape Care Control Systems' entire customer-facing function, ensuring every client receives an exceptional, consistent, and proactive experience throughout their full lifecycle. You … will own the complete customer journey-from onboarding, adoption, and support through to long-term relationship management-driving satisfaction, retention, and sustainable growth. You will oversee three core functions that together deliver a seamless, end-to-end customer experience: Customer Success Manager & Onboarding Team - guiding new customers from contract signature to go-live, ensuring successful implementation and … early value realisation. Customer Service Manager & Support Desk - providing responsive, knowledgeable, and empathetic support to all users, resolving issues quickly and maintaining high service standards. Tiered Key Account Management (Platinum Bronze) - nurturing ongoing client relationships, strengthening partnership value, and supporting long-term retention and expansion. Together, these three pillars form a cohesive customer journey under your More ❯