3 of 3 Customer Experience Jobs in Telford

Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford. Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture. Customer Support Coordinator Telford – Office based Full time, permanent, 37.5 hours per week (Monday – Friday … business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive. What you'll be doing Customer support & service: Act as the first point of contact for customer support queries Handle billing queries, service changes, faults and complaints Deliver professional, responsive ...

/monthly service reporting You will be: • an experienced service delivery manager/designer or delivery manager with good knowledge of service delivery • have experience managing teams making change to the system • some Agile and DevOps experience • ideally some understanding of customer experience and UX discipline. … Client Account experience or GDS • Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support Client digital ambition. If you are interested in this position and would like to learn more, please send ...

with sales, service, and technical teams, the successful candidate will play a key role in delivering high-quality technical solutions and delivering an excellent customer experience. Key Responsibilities: Providing technical support to customers and partners via phone, email, online systems, and on-site when required Collaborating with sales teams … projects, solution recommendations, proposals, and customer presentations Taking ownership of technical issues, including investigation, resolution, documentation, and escalation Logging and tracking technical issues using internal systems, ensuring accurate updates and resolution tracking Managing proof-of-concept and technical customisation projects through to completion Supporting and maintaining demonstration equipment ...