12 of 12 Customer Experience Jobs in Shropshire

Your new company The Customer Technical Helpdesk Advisor is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout … Investigate faults, identify root causes and recommend appropriate solutions. Escalate complex technical issues to specialist teams where necessary. Maintain accurate and detailed records of customer interactions, investigations and resolutions. Prioritise and manage multiple support cases while meeting agreed service standards. Provide clear and concise technical guidance to both technical ...

About The Job You're Considering At Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer in our Experience Design team, you will shape end to end, future state services that are human centered, data informed … areas of service design with depth in at least one. Whether your background is in service design, product strategy, organisational design, UX, product, or CX transformation — what matters is your ability to lead, think systemically, and deliver. We are a Disability Confident Employer Capgemini is proud to be a Disability ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

feature developments to ensure long term platform health. ECS delivers secure, scalable cloud platforms that underpin HMRC's digital services. With a broad customer base and diverse requirements, ECS provides foundational infrastructure that enables teams to build and innovate. Location Leeds, Manchester, Telford We are redefining our offerings … reflect these in the platform module plans. Working with the platform and product teams and third parties to continually seek ways to improve the customer experience and deliver high quality, cost-effective, added value platform service and functionality. Supporting the development and maintenance of strategic third-party relationships ...

Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies … remain stable, secure and responsive to evolving business needs while driving continuous improvement and operational excellence.The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data ...

Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies … security and secrets tooling (Vault, OpsView). Building container platforms (AKS, EKS, Kubernetes).Delivering machine image pipelines and/or DNS solutions. Strong IaC experience (Terraform preferred) plus scripting skills (Python, Go, or Bash).Desirable Criteria Awareness of FinOps and cloud cost management.Cloud related certificationsFamiliarity with the principles behind ...

Role We are seeking an experienced Service Delivery Manager to lead the delivery of live operational services, ensuring high levels of service performance, customer satisfaction, and contractual compliance. This role is responsible for overseeing service operations, managing key stakeholder relationships, and driving continual service improvement across a managed services … Ensure effective management of major incidents, problems, risks, and service requests. Drive root cause analysis and continuous service improvement initiatives. Build and maintain strong customer relationships, acting as a trusted service partner. Oversee supplier performance and ensure third-party services meet contractual obligations. Produce and present service reports, dashboards ...

experienced Account Manager to join their growing team. This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes. Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction. Key Responsibilities Manage and develop a portfolio of existing customers. Build strong relationships with key stakeholders across client accounts. Identify opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning ...

experienced Account Manager to join their growing team. This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes. Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction. Key Responsibilities Manage and develop a portfolio of existing customers. Build strong relationships with key stakeholders across client accounts. Identify opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning ...

that support millions of customers and businesses every day. Through ambitious digital transformation, we're creating simpler, faster and more reliable services that improve customer experiences and enable colleagues to work more effectively.The Chief Digital and Information Officer (CDIO) Group plays a critical role in this transformation, designing, delivering … most important digital services. As a Service Owner, you'll be at the forefront of ensuring these services remain resilient, secure and customer-focused while continually evolving to meet changing business and user needs.This is an exciting opportunity to lead strategic service management across complex digital products, influencing decisions ...

services and processes delivered as part of HMRC’s Chief Digital & Information Office (CDIO) Group. Our focus is ensuring a consistent, excellent Customer ExperienceJob descriptionYou will join the Service Catalogue Management team alongside the existing Practice Manager, passionately working towards strategic IT goals and objectives to support HMRC … establishing and maintaining strong relationships with stakeholders and able to develop a good understanding of the CDIO & Enterprise Live Services processes and accountabilities.Essential Criteria Experience managing and governing Service Catalogue data.Experience of IT Service Management processes.Experience and operational knowledge of using ServiceNow.Strong stakeholder management, communication and influencing skills with ...

Youwe, we build composable digital platforms that connect systems, data, and customer experiences. As a Senior Full-Stack Headless Developer, you bridge design and backend systems to create seamless, scalable, and high-performing applications for international clients. Working closely with designers, engineers, and clients, you translate creative concepts into … mentor developers through technical leadership and code reviews Ensure accessibility, usability, and development best practices are applied throughout projects 5+ years of commercial experience building modern React applications Strong experience with React, Next.js, TypeScript, Node.js, HTML, CSS, and JavaScript Experience working with REST APIs, GraphQL, and backend ...