Head of Digital Learning
- Hiring Organisation
- Ciphr
- Location
- Reading, England, United Kingdom
with customers, acting as an escalation point and ensuring their ongoing success and satisfaction Drive performance and accountability through regular data analysis, reporting, and insight sharing that informs team priorities and improvements Champion process improvement initiatives that streamline workflows, eliminate inefficiencies, and enhance the overall customer experience Collaborate effectively … handling complex situations Sales leads are identified through strong customer relationships and proactive engagement Performance data is regularly analysed and translated into actionable insights that drive continuous improvement across the team What you'll need to succeed: Proven experience in customer-facing team leadership, with ...