2 of 2 Customer Support Engineer Jobs in the Thames Valley

Title: Customer Support Engineer Location: Whitney Salary: £30,000 - £33,000 Hours: 8am-4:40pm Mon – Thurs/8am-1pm Fri Role Purpose The Customer Support Engineer provides technical support to customers and assists with service activities throughout the product lifecycle. The role … supports customers with troubleshooting, repairs and technical enquiries while working closely with Engineering, Manufacturing, Test and Service teams to deliver excellent customer service. The successful candidate will develop a strong product understanding and contribute to improving customer satisfaction by providing timely technical assistance and maintaining accurate service records. ...

Work with Electric Utilities System Operators and Transmission System Operators Provide technical expertise and customer guidance on GE Vernova software solutions such as AEMS Reliance Gather information from customers, investigate, diagnose, and resolve complex issues Support incoming tickets across various AEMS power system modules Develop fixes and product … code fixes, documentation, and user interfaces Perform regular build deployment activities and orchestrate deployments through production Handle out-of-hours 24/7 emergency support Facilitate relationships between customers and third-party vendors Travel to customer sites in the region as required Requirements Knowledge level comparable ...