1 of 1 Operations Analyst Jobs in the Thames Valley

making substantial contributions to the evolution of scientific knowledge. We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Service Operations Analyst to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping … feedback with commercial, engineering, and software teams, ensuring issues are resolved effectively and future improvements are prioritised. Your Role at ONI: Gather and report customer feedback to Senior Manager, Operations relating to experience, new feature requests, and general product/instrument improvements. Analyze fleet data to identify patterns in service contract churn, customer behavior, and system usage. Develop strategies … performance. Determine root cause issues with hardware systems through in-house, on-site, remote support and troubleshooting. Deliver scheduled maintenance work on hardware systems, as directed by Senior Manager, Operations Prepare and file repair report documentation per internal reporting standards. Contribute to creation of internal knowledge base (fault finding, problem solving, FAQs, WIs). Essential skills and qualifications: Minimum More ❯