3 of 3 Remote/Hybrid Service Analyst Jobs in the Thames Valley

Service Support Analyst Location: Aylesbury – Hybrid working Salary: £35,000 - £40,000 + 15% Bonus We're looking for a Service Support Analyst to provide high-quality 1st and 2nd line IT support across the business. You'll be responsible for logging, triaging and resolving incidents … service requests, supporting users across Microsoft Azure, AVD, Microsoft 365, Teams, Exchange Online, OneDrive and SharePoint , as well as laptops, desktops, printers and meeting room technology. You'll also support user access and joiner/mover/leaver processes, respond to cyber security alerts, maintain hardware and software inventories ...

Title: Service Support Analyst (Level 2) Salary: £40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users … contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends ...