22 of 22 Remote/Hybrid Service Delivery Jobs in the Thames Valley

public sector organisation is seeking an experienced Senior IT Service Manager to join its Service Management function, supporting the delivery of secure and business-critical technology services. This is an exciting opportunity to work within a highly complex environment that underpins the operations of the UK Government … across the UK and internationally. As the Senior IT Service Manager, you will provide operational leadership across multiple services and platforms, ensuring service availability, performance and continual improvement while maintaining exceptional customer satisfaction levels. Working closely with customers, technical teams, project managers, architects and service delivery ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing. This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi … disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support. Key Responsibilities Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices. ...

best small-to-medium size businesses to work for, join us on our journey! Role Overview As Senior Project Delivery Manager, you will take ownership of leading the successful delivery of customer implementation projects from initiation through to completion, ensuring delivery aligns with the agreed project scope … informed and engaged. As a senior member of our team, you will also play a key role in driving operational excellence across the project delivery function. This includes reviewing project performance data, delivery metrics and internal processes to identify trends, root causes and opportunities for improvement. ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information … lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure ...

supervisory experience who enjoys combining people management with technical project delivery. The Role As IT Support Operations Manager, you'll lead a small Service Desk team, ensuring the delivery of a high-quality IT support service across the business. Alongside managing day-to-day support operations … more complex issues. This is a varied, hands-on position where no two days are the same, offering the opportunity to influence IT service delivery while remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent ...

responsible for ensuring that all changes to the IT environment are managed in a controlled, coordinated, and risk-aware manner, minimising impact to service availability and quality. You will play a critical role in maintaining service stability, governance, and compliance across a complex IT estate. Key Responsibilities Manage … learned, and reduce repeat issues Monitor and report on change management KPIs (e.g. success rate, failed changes, emergency changes, change-related incidents) Engage with service owners, IT operations teams, and third parties to ensure alignment and smooth execution of changes Drive continuous improvement initiatives to enhance change processes ...

Service Lead (Projects) – Interim Location: Newbury, Berkshire (Hybrid – 40% office based) Rate: £388 per day PAYE Contract: Temporary (13 July 2026 – 9 October 2026) Hours: 37 hours per week, Monday to Friday Lead Strategic Change Within West Berkshire Council E-Personnel Recruitment is delighted to be recruiting on behalf … West Berkshire Council for an experienced Interim Service Lead (Projects) to join their Transformation, Customer & ICT Department. This is an excellent opportunity for an accomplished local government leader with a strong background in transformation, programme delivery and project management to lead a high-performing Projects Service during ...

simpler, more efficient model that improves outcomes for residents while strengthening financial sustainability and operational resilience. As the programme now moves from proposal into delivery, there is a strong demand for Programme Managers who have already been involved in recent LGR activity, particularly during the early-stage conversations … proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading one of the core workstreams within a complex LGR programme. You will be responsible for translating ...

simpler, more efficient model that improves outcomes for residents while strengthening financial sustainability and operational resilience. As the programme now moves from proposal into delivery, there is a strong demand for Programme Managers who have already been involved in recent LGR activity, particularly during the early-stage conversations … proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading one of the core workstreams within a complex LGR programme. You will be responsible for translating ...

system improvements Ensure systems are secure, backed up, and operating efficiently Liaise with third parties such as suppliers and clients in regard to service delivery Help with some basic office facilities tasks to ensure smooth day-to-day business operations. Required Skills & Experience 23 years of experience ...

improvement approach to maintain, optimize, and enhance the system. Key Responsibilities System Maintenance & Support: Monitor and maintain the SuccessFactors environment to ensure high-level service delivery. Troubleshoot functional/technical issues and collaborate with external support partners on escalated matters. Release Management: Review, recommend, and prepare the system ...

threats and ensuring that policies, configurations and controls remain robust and resilient. Your work will involve collaborating closely with cyber security, infrastructure, networking and service delivery teams, ensuring that new services and configurations are delivered securely and aligned with modern best practice. This role will require clarity ...

threats and ensuring that policies, configurations and controls remain robust and resilient. Your work will involve collaborating closely with cyber security, infrastructure, networking and service delivery teams, ensuring that new services and configurations are delivered securely and aligned with modern best practice. This role will require clarity ...

outsourcing arrangements, franchising, intellectual property, manufacturing and data protection. With a clear emphasis on building long-term client relationships, collaboration and high-quality service delivery, the firm continues to invest in its people and foster a supportive and inclusive working culture. Your new role This is an excellent … skills and broaden your commercial understanding. Strong communication skills and a collaborative mindset are key, alongside a commitment to delivering high standards of client service and contributing positively to team performance. What you'll get in return You will join a supportive and inclusive firm that places real emphasis ...

Strategic Change Within West Berkshire Council E-Personnel Recruitment is delighted to be recruiting on behalf of West Berkshire Council for an experienced Interim Service Lead (Projects) to join their Transformation, Customer & ICT Department. This is an excellent opportunity for an accomplished local government leader with a strong background … transformation, programme delivery and project management to lead a high-performing Projects Service during an important period of organisational change. The Role You will lead the Projects Service within the Transformation, Customer & ICT Department, providing strategic leadership and ensuring the successful delivery of key corporate projects ...

Strategic Change Within West Berkshire Council E-Personnel Recruitment is delighted to be recruiting on behalf of West Berkshire Council for an experienced Interim Service Lead (Projects) to join their Transformation, Customer & ICT Department. This is an excellent opportunity for an accomplished local government leader with a strong background … transformation, programme delivery and project management to lead a high-performing Projects Service during an important period of organisational change. The Role You will lead the Projects Service within the Transformation, Customer & ICT Department, providing strategic leadership and ensuring the successful delivery of key corporate projects ...

Strategic Change Within West Berkshire Council E-Personnel Recruitment is delighted to be recruiting on behalf of West Berkshire Council for an experienced Interim Service Lead (Projects) to join their Transformation, Customer & ICT Department. This is an excellent opportunity for an accomplished local government leader with a strong background … transformation, programme delivery and project management to lead a high-performing Projects Service during an important period of organisational change. The Role You will lead the Projects Service within the Transformation, Customer & ICT Department, providing strategic leadership and ensuring the successful delivery of key corporate projects ...

presentations to communicate results to internal and external stakeholders Support the development & testing of other analysis and simulation tools to improve product performance and service delivery. Requirements: 3 years of experience Has developed complex models & simulations in MATLAB/Simulink, ideally using meteorological data, of involving networks/communications ...

Reading 6 Month Contract Hybrid Working (On site 2 or 3 days per week) To Start ASAP Your new company Step into a key delivery role within a large, forward-thinking Upper Tier Authority delivering a high-profile Local Government Reorganisation (LGR). This is a once … will reshape how services are delivered, bringing together multiple councils into a single, modern, unitary organisation. The programme is now moving from proposal into delivery, with a clear focus on pace, coordination and execution. As a result, there is strong demand for Project Managers who have recently been involved ...

Reading 6 Month Contract Hybrid Working (On site 2 or 3 days per week) To Start ASAP Your new company Step into a key delivery role within a large, forward-thinking Upper Tier Authority delivering a high-profile Local Government Reorganisation (LGR). This is a once … will reshape how services are delivered, bringing together multiple councils into a single, modern, unitary organisation. The programme is now moving from proposal into delivery, with a clear focus on pace, coordination and execution. As a result, there is strong demand for Project Managers who have recently been involved ...