1 to 25 of 35 Remote/Hybrid Service Delivery Jobs in the Thames Valley

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with … client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective ...

Oracle Service Delivery Manager (SC Cleared) Maidenhead, United Kingdom | Posted on 28/09/2026 VE3 is a technology and business consultancyfocused on delivering end-to-end technology solutions and products. We havesuccessfully serviced enterprises across multiple markets, including the publicand private sectors. Our services span … efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities. Job Description Job Title: Oracle Service Delivery Manager (SC Cleared) Location: UK (Remote/Hybrid) Position Type: Full-time Experience Level: 5+ years Security Clearance: SC Cleared The work ...

title: Service Solutions Consultant Location: Reading or Nottingham (Hybrid) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We’re looking for a personable and confident Service … background in IT services who is keen to develop their career in a customer-facing, pre-sales role. Working alongside Solution Architects, Sales and Service Delivery teams, you’ll help develop managed service solutions, prepare quotations and proposals, support tender responses and present service offerings ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We're looking for a personable and confident Service Solutions Consultant with a background in IT services who is keen to develop their career in a customer-facing, pre‐sales role. Working alongside … Solution Architects, Sales and Service Delivery teams, you’ll help develop managed service solutions, prepare quotations and proposals, support tender responses and present service offerings to customers. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through ...

proactive Software Quality Assurance Manager to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point … requirements placed on the company, including the government’s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

seeking a Service Delivery Manager (SC Cleared) to own the day‐to‐day delivery of our Oracle Cloud shared services. You will oversee live operations, change discipline, and the stakeholder relationship with our Oracle Fusion consultants in a UK remote/hybrid setup. This role demands 5+ … years in service delivery for enterprise systems, strong ITIL, SLA management, and the ability to lead incidents, changes and quarterly release cycles end‐to‐end. #J-18808-Ljbffr ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal ...

technology and business consultancy delivering end-to-end technology solutions. We are looking for a Service Delivery Manager (SC Cleared) to own day-to-day delivery of our Oracle Cloud shared service in a UK-based remote/hybrid setup. You will manage live operations health ...

Maidenhead seeks an Oracle Service Delivery Manager (SC Cleared) to own day-to-day delivery of a major Oracle Cloud service. You will ensure live operations health, drive change discipline, and align business with technical teams running the system. You will work with Oracle Fusion functional consultants ...

Maidenhead, United Kingdom, is seeking an Oracle Service Delivery Manager (SC Cleared) to own day-to-day live operations of a large Oracle Cloud service. You will manage incidents, changes and governance, working with Oracle Fusion consultants across HCM, ERP, and EPM to prioritise work and coordinate releases. ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … driving operational transformation through the adoption of AI, automation, data, and integration capabilities. This role serves as the global advocate for AI-enabled delivery, leading the strategy, execution, and cultural adoption of automation and data-led decision-making across PSG. Success in this role is defined by accelerating delivery ...

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … reduce greenhouse gas emissions from commercial transport Role Summary We're looking for an experienced Project Manager to take ownership of the successful delivery of major projects or multiple smaller initiatives. You'll work across the full project lifecycle, providing direction, maintaining delivery momentum and ensuring projects achieve ...

partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics‐intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what … supply chain and freight management software. Your mission is to build a high‐performing, technically capable and resilient support operation that delivers consistently strong service, resolves complex customer issues effectively, and evolves to meet the changing needs of our customers and business. Outcomes — What Success Looks Like Deliver strong ...

platform within a complex enterprise environment. This is an excellent opportunity for a product professional who can combine strategic thinking, stakeholder engagement and strong delivery management skills to maximise product value and drive business outcomes. Working alongside technical teams, suppliers and senior stakeholders, you will be responsible for ensuring … refine the product backlog to maximise business value. Translate customer and business needs into clear product requirements. Define release scope and ensure successful delivery of features and enhancements. Provide product leadership and reporting to senior stakeholders. Manage relationships with external suppliers and technology partners. Establish effective governance processes, performance ...

provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work. Reporting to the service lead, your duties will include: Install, support and service business customers Handle telephone calls … line support to clients- via telephone, email and remote working Provide on-site support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need ...

application defects and applying workarounds. The application support role also includes deploying application updates, patches and hotfixes. Availability Management - oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments. This will include ensuring event logs, error logs and alerts are proactively monitored … responded to mitigate the risk of a service issue. In the event of a platform or hosting issue provide technical expertise and leadership to provide the fastest possible recovery of service. Continual Service Improvement – Ensure that the tools, products and skills associated with hosting and service delivery ...

Role Reporting to the Senior Global Technical Support Manager, the Team Lead, Technical Support is responsible for the day-to-day direction, performance, and delivery of the EMEA Global Technical Support Team. This hybrid role combines hands-on support for complex customer issues with operational leadership to deliver consistent … high-quality service and meet team objectives. In this role, you will have the opportunity to: Lead and support the EMEA technical support team to achieve defined service levels, performance targets, and team objectives. Provide hands-on technical support for complex or escalated customer issues across email, phone ...

## Head of Partners – Delivery & EcosystemApply: Hybrid: UK, Windsor: UK - Remote: Full time: Posted Today: End Date: October 16, 2026 (10 days left to apply): JR102560For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering … drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. **Head of Partners – Delivery & Ecosystem****Role Purpose**Accelya is developing a network of strategic delivery partners — hyperscalers, global and regional systems integrators, and specialist implementation providers — capable ...

HCLTech is seeking a seasoned Service Delivery Manager for London, with hybrid work at client site. The role requires extensive Information Security leadership, overseeing CSFC Operations and a 100+ member team to meet SLAs across multiple customers. Minimum qualifications include CISSP/CISA/CISM and at least ...

A leading cybersecurity firm is seeking a Cyber Security Analyst in High Wycombe, UK, to support clients with services like Digital Risk Protection and Brand Management. Responsibilities include client onboarding, relationship management, and performance reporting. ...

drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Head of Partners – Delivery & Ecosystem Role Purpose Accelya is developing a network of strategic delivery partners — hyperscalers, global and regional systems integrators, and specialist implementation providers — capable … partner with already such as AWS, DXC, plus looking at the broader ecosystem for others not yet engaged. These partners are focused on delivery and technical capability rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title Service Delivery Manager Location: London, Uk ( Hybrid mode at client location ) Role Summary: Minimum overall experience of 15 years - Minimum of 10 years’ experience … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the operations ...