17 of 17 Remote Service Delivery Jobs in the Thames Valley

strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that … with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and … support sales functions. Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and workshops with stakeholders to gather requirements and present solutions. Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and More ❯

The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered too, including overseeing the daily delivery of service whether delivered internally or via a 3rd party. 3 day hybrid working in the office each week. Great benefits on … overseeing recovery actions and coordinating activity to ensure downtime is kept to a minimum. The role also has operational responsibility for the Remedy Managed Service provided by the incumbent 3rd Party Supplier. Responsibility for supporting project governance on behalf of IT Operations and overseeing project acceptance into service. Experience … Needed: Extensive experience of working within IT Service Management, either in Service Management or Service Delivery Roles Remedy experience is essential Experience of managing internal and external stakeholders; monitoring performance against service level agreements, participating in effective working More ❯

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient … technology systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success More ❯

may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … network providers to facilitate SIM changes required for migrations. The Secret Sauce (Key Experience & Skills): 🍨 Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment. Customer Focus: Proven ability to support customer More ❯

plans Monitor risk, conduct audits, and implement remediation actions as needed Project & Budget Management Lead IT projects through their lifecycle, including scoping, budgeting and delivery Track project performance using KPIs and provide actionable insights to senior leadership Report against OpEx and CapEx budgets, ensuring effective use of resources Stakeholder … Engagement & Training Work closely with stakeholders in HR, Finance, and Service Delivery to align systems with needs Provide training and adoption support for new systems and processes Champion innovation, continuous improvement, and digital enablement across the organisation Experience & Skills Required 5+ years in IT systems/infrastructure management More ❯

purpose, culture and priorities, visit our strategy site. Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. Responsibilities: Manages and/or leads the implementation and delivery of a range of PMO … assigned Hub as required. Creates and designs effective implementations of PMO and project controls frameworks and strategies on assigned commissions. Supports best in class service delivery and effective engagement with wider industry and professional bodies to promote Mace. Manages PMO and project controls performance on their assigned commissions. … Facilitates and drives periodic reporting and structured governance and performance meetings. Accountable for developing and managing Baseline (scope, time, cost, risk, assumptions) and subsequent delivery performance. Works alongside the PMO Director and/or Project Manager to recognise actions, opportunities and mitigate risks. Responsible for line management of a More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and … to more junior staff. Work closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets. … retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel More ❯

architectures comply with industry regulations and security policies. CI/CD & Automation: Champion CI/CD pipelines and infrastructure as code for reliable cloud service delivery. Performance & Cost Optimisation: Drive performance tuning and cost optimisation strategies. Risk Management: Identify and mitigate technical risks. Documentation & Best Practices: Maintain architectural standards More ❯

architectures comply with industry regulations and security policies. CI/CD & Automation: Champion CI/CD pipelines and infrastructure as code for reliable cloud service delivery. Performance & Cost Optimisation: Drive performance tuning and cost optimisation strategies. Risk Management: Identify and mitigate technical risks. Documentation & Best Practices: Maintain architectural standards More ❯

and negotiation skills High levels of computer literacy Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards Present a positive and professional image to internal and external clients Be highly motivated and able to work with autonomy, with More ❯

and negotiation skills High levels of computer literacy Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards Present a positive and professional image to internal and external clients Be highly motivated and able to work with autonomy, with More ❯

and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy, with More ❯

and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy, with More ❯

and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy, with More ❯

Company Overview We are working with a leading SaaS provider in the UK, renowned for their innovative solutions and exceptional service delivery. Our client is committed to driving technological advancements and supporting the career development of their employees. They are looking for dynamic and creative individuals to join their … growing sales team and contribute to their mission of delivering outstanding service to customers. What's in it for you Up to £75,000 per annum base salary (up to double OTE) Remote working Excellent holiday allowance Private medical Discretionary bonus Strong internal career progression What we are looking … problem solver Ability to work as part of a team Appreciation of a quality approach Confidence in personal abilities Strong drive for excellent customer service Ability to influence and persuade team members and customers Systematic and logical approach to problem-solving What you have Expertise in selling B2B SaaS More ❯

put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core … at the heart of everything we do. Location: High Wycombe - on site role Salary: Competitive + Company Car/Car Allowance Permanent, Full time Delivery Manager - Lead, Innovate, and Drive Excellence Are you a dynamic and results-driven leader with a passion for delivering high-quality services? We are … looking for a Delivery Manager who can take charge of a high-performing team, ensuring operational excellence, customer satisfaction, and value for money. The Role In this role, you will be responsible for managing all aspects of the repairs service, including out-of-hours support and subcontractor performance More ❯

role As the successful candidate, your responsibilities will include: Develop and Enhance Support Services: Continuously improve a secure, efficient, and effective business application support service by leveraging current best practices and guidance to ensure uninterrupted access and reliable assistance. Optimise Reporting and Data Quality: Establish and maintain a dynamic … Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery. What you'll need to succeed To be the successful candidate you will need: Strong experience working with Liquidlogic EHM, LCS and LAS … is essential Experience in the support and maintenance of at least one core business application and providing customer support in an IT Service environment Knowledge of data quality standards Experience supporting the implementation of service improvement Strong internal stakeholder management skills Excellent communicator What you'll get in More ❯