14 of 14 Remote Service Delivery Jobs in the Thames Valley

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

IT Business Partner/Digital, Data & Technology We have an exciting opportunity for a Digital, Data & Technology Business Partner to join the organisations Technology Team, supporting innovation, service improvement, and digital transformation across the business. If youve also worked in the following roles, wed also like to hear from you: Digital Business Partner, IT Relationship Manager, Technology Change Partner … digital innovation and share best practice Stakeholder Engagement: Act as the primary contact for DDaT, enabling communication between senior leaders and the technology team Strategic Planning: Identify opportunities for service improvement and align them with the organisations digital and technology strategy Project Commissioning: Evaluate business requirements and prioritise development requests within the annual planning framework Service Management: Act … as an account manager for service delivery, ensuring performance meets agreed service levels Data & Intelligence: Support data-driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote … time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Service Advisors help them to get the … apply, we’d love to hear from you. About You You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction. You will also have/be: Good standard of education, preferably up to A Level or equivalent Previous frontline customer service experience from a fast More ❯

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical … type role. A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About … us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player More ❯

to-end billing process across telecoms, connectivity, and IT managed services - Develop and maintain robust assurance frameworks, and act as the key point of contact between commercial, finance, and service delivery teams - Oversee and execute monthly billing cycles for telecoms, connectivity, and IT managed services - Ensure billing accuracy, completeness, and timeliness using their in house billing platforms - Manage … leakage through effective systems, controls, and reporting. - A can do, will do attitude to learning - Proven experience managing billing and revenue assurance processes in an IT, telecoms, or managed service provider environment - Proficiency in billing, CRM, and finance systems - Solid understanding of financial controls, reconciliations, and revenue assurance principles - Technical Skills - Proficiency in Microsoft Excel, financial software, and accounting More ❯

to-end billing process across telecoms, connectivity, and IT managed services - Develop and maintain robust assurance frameworks, and act as the key point of contact between commercial, finance, and service delivery teams - Oversee and execute monthly billing cycles for telecoms, connectivity, and IT managed services - Ensure billing accuracy, completeness, and timeliness using their in house billing platforms - Manage … leakage through effective systems, controls, and reporting. - A can do, will do attitude to learning - Proven experience managing billing and revenue assurance processes in an IT, telecoms, or managed service provider environment - Proficiency in billing, CRM, and finance systems - Solid understanding of financial controls, reconciliations, and revenue assurance principles - Technical Skills - Proficiency in Microsoft Excel, financial software, and accounting More ❯

Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line technical support across a range of infrastructure technologies Manage and resolve support tickets in a timely manner … Escalate complex issues to senior engineers when required Maintain accurate documentation of incidents and resolutions Collaborate closely with internal teams to deliver high-quality service to clients About You: Background in IT Infrastructure support within a fast-paced environment (MSP or IT Services experience highly desirable) Strong troubleshooting skills across Windows Server, networking, and desktop environments Excellent communication and … customer service skills Any experience or knowledge of Backup or Storage solutions (Veeam, Commvault, Datto, etc.) would be an advantage What’s on Offer: Salary between £25,000 – £35,000 (depending on experience) Hybrid working model – 3 days onsite in Banbury Excellent training and career progression opportunities Supportive, dynamic team culture If you’re a motivated support professional looking More ❯

Portfolio team Part of the Tech & Services division at Softcat, the Services Governance & Portfolio department is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. This includes the management, simplification, and articulation, both internally and externally, of our capabilities to deliver the broadest portfolio aligned to … budget YoY Acting as a permanent member of the Tech Tower Councils, representing key stakeholders in the councils and related meetings, providing clear direction and regular communications Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity … with the sales strategy Reviewing our existing proposition and identify opportunities for development, optimisation, and innovation Staying on top of technology trends & developments including those of our vendors and service partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking More ❯

manage and grow a portfolio of strategic enterprise channel accounts. Lead consultative client meetings to uncover business needs and propose tailored solution. Collaborate with internal teams to ensure seamless service delivery Maintain up-to-date pipeline data and provide accurate sales forecasts Build long-term, trusted relationships with clients. Deepen and boarding within the accounts once onboarded. WHO More ❯

AWE is currently recruiting for a HR Analyst to provide efficient and effective support and maintenance of HR Services, processes, data and systems, working to agreed service levels, ensuring high quality consistent service delivery. Location: RG7 4PR , site is located between Reading and Basingstoke. Plans for this role to be moving to Green Park, Reading in January 2026. … Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. This role is More ❯

Employer of the Year 2022. Reporting directly to the Regional Partner and working closely with the Oxford leadership team, you will prioritise new business generation activities and support the delivery of a robust long-term strategy for the studio that will provide opportunities for growth in Oxford and the region. This will include identifying industry trends and opportunities for … and prospective clients. Our benefits package includes Agile, flexible and hybrid working, (a minimum of 3 days in office, up to 2 days WFH) Annual leave increasing with long service Life assurance Study sponsorship with paid study leave Employee assistance programme Season ticket loans Cycle to work scheme Virtual GP service Company day out Enhanced learning & development opportunities. … understanding of design project lifecycle and construction project procurement Lead and manage the seamless running of all architectural projects to the highest standard Experience in quality assurance, and client service delivery. Stakeholder Management Excellent presentation skills (Visual, written and spoken) Track record of building lasting relationships with clients and consultants with strong client satisfaction Skilled negotiator with ability to More ❯

Job Family: Software Req ID: 482230 Siemens EDA is a global technology leader in Electronic Design Automation products and systems. Our portfolio enables companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. More ❯