20 of 20 Remote/Hybrid Service Delivery Jobs in the Thames Valley

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play … role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data ...

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play … role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data ...

Provider and they are seeking an experienced IT Helpdesk Manager to lead a team of support engineers whilst remaining actively involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking … next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management ...

Service & Project Coordinator Location: Milton Keynes - Hybrid Rate: £200-250 per day Duration: 3-6 months - temp to perm option Start date: ASAP Role An exciting opportunity has arisen for a proactive and highly organised Service & Project Coordinator to join a growing IT services company as they establish … central operational governance function for both SMO (Service Management Operations) & PMO (Project Management Operations). Operating in a hybrid capacity, you will be responsible for coordinating, standardising and improving both live service operations and project delivery activities across the business. Whilst initially a contract opportunity, there ...

Title: Service Delivery & Support Location: Reading (Hybrid) About the Role Responsible for managing the end‐to‐end lifecycle of subscriber services, combining order management, service delivery coordination, and front‐line technical support. Acting as the primary operational interface between wholesale partners, network providers, and internal teams … broadband technologies (FTTP, Ethernet, Leased Line). Solid grounding in Layer 2 and Layer 3 networking concepts. Understanding of telecom provisioning workflows and service activation processes. Strong troubleshooting and diagnostic skills for connectivity services. Excellent written and verbal communication skills. Customer‐focused mindset with strong analytical and problem‐solving ...

connectivity solutions across international markets. The Role This is an excellent opportunity for someone looking to develop a career in telecommunications, network provisioning, or service delivery. You will support the delivery of telecoms and connectivity services by coordinating customer orders, liaising with suppliers and internal teams, and ensuring … delivery milestones are met. Your Responsibilities Assist with the end-to-end management of telecoms service orders across the UK and Ireland. Coordinate delivery activities for connectivity services and hardware orders. Provide regular updates to customers, suppliers, and internal teams throughout the order lifecycle. Update internal provisioning ...

DDaT to support a major organisation-wide transformation programme. This is a pivotal leadership role within Digital, Data and Technology, responsible for leading the delivery of technology-enabled change and overseeing a portfolio of strategic transformation and improvement projects. The successful candidate will play a key role in helping … shape and deliver the organisation’s future digital operating model, whilst acting as the client-side lead for key delivery partners and suppliers. As the Head of DDaT, you will work closely with the Director of Digital, Data and Technology and senior leadership teams to drive successful programme delivery ...

DDaT to support a major organisation-wide transformation programme. This is a pivotal leadership role within Digital, Data and Technology, responsible for leading the delivery of technology-enabled change and overseeing a portfolio of strategic transformation and improvement projects. The successful candidate will play a key role in helping … shape and deliver the organisation's future digital operating model, whilst acting as the client-side lead for key delivery partners and suppliers. As the Head of DDaT, you will work closely with the Director of Digital, Data and Technology and senior leadership teams to drive successful programme delivery ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public … services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity ...

role We’re looking for a Network Ops Team Leader to take ownership of one of the most critical functions in our business, delivering service and security management across our UK portfolio, including Tower Infrastructure, In-Building Solutions and Small Cells. This role sits at the heart … operations and in this role you’ll be responsible for ensuring our customers receive consistently high-quality, resilient service, underpinned by robust processes, strong supplier partnerships, and effective contractual oversight. This is an opportunity to step into a high-impact leadership role where you can shape how we deliver ...

provide comprehensive HR operational support to an SME business of circa 100 heads across 3 sites - (UK, Spain and Israel). To ensure efficient delivery of HR services across the organisation. The HR Officer will act as a key point of contact for day-to-day HR queries, maintain … numbers circa 100 people over 3 countries. Description Role Purpose To provide comprehensive HR administrative and operational support to the HR function, ensuring efficient delivery of HR services across the organisation. The HR Officer will act as a key point of contact for day-to-day HR queries, maintain ...

description About The Role We’re looking for a Transformation and Process Improvement Analyst to support Housing Solutions in delivering technology‐enabled transformation and service improvement. This role plays a key part in shaping, coordinating and embedding change across services, ensuring that new systems, processes and ways of working … genuinely improve outcomes for residents and colleagues. You’ll take ownership of defined transformation workstreams, service improvement initiatives and projects, supporting activity from early discovery through design, testing, go‐live and early embedding. Working closely with operational services, technology teams and suppliers, you’ll help ensure change is well ...

complex sales cycles from early engagement through to close, in both direct award and tender environments Develop new opportunities aligned to NHS priorities and service delivery needs Build and manage senior NHS stakeholder relationships across clinical, operational, and commercial functions Work closely with commissioning, clinical and delivery ...

with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape, contributing to regional alignment and the move towards greater … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

annum Working Hours: 9am – 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service … complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising … ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month contract ...

fostering strong, strategic relationships with our clients. You will be the trusted advisor, ensuring that our partners maximize the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance workforce … suite, providing a procurement platform which enables clients to procure and manage Statement of Work contracts in a compliant, streamlined and consistent manner. Our service involves a combination of an intuitive software platform and subject matter procurement specialists supporting clients with projects of all size, scale and complexity. Client ...

critical for driving platform improvements, managing vendor relationships, and ensuring the system meets both current and future business needs. Key Responsibilities: Lead the delivery of IFS updates, patches, and system enhancements, ensuring stability and performance. Manage the Continuous Improvement pipeline, prioritising and delivering changes that align with business objectives. … Asset Management modules. Proven success in managing system updates and supporting Continuous Improvement initiatives. Skilled in vendor selection and performance management, ensuring high-quality service delivery. Background in coordinating development, testing, and secure system integration. Strong communication and stakeholder engagement abilities, with experience working across business and IT teams. ...

level assignment where you will act as a true partner to the business, safeguarding critical institutional knowledge and defining the future of our global service delivery. The Impact You’ll Make This mission involves the comprehensive decommissioning of the IT function of a pharmaceutical subsidiary and the subsequent transfer … will take ownership of include: Comprehensive KT Plans: Rapidly capturing, documenting, and prioritising critical expertise from US team members before they exit the business. Service Definition & Design: Specifically defining the "To-Be" service state, creating well-defined service descriptions, and drafting Runbooks for the EMEA IT delivery ...