2 of 2 Customer Service Jobs in Trowbridge

IT services. Your day could involve anything from setting up and maintaining laptops, desktop equipment and peripherals to supporting colleagues over the phone, face-to-face, or via our service desk. Ensuring you keep an accurate record using our IT service desk systems. IT Support Assistant - Key Responsibilities: Assist with installation, maintenance, and upgrades of desktop computers, laptops … manage incoming IT support requests via phone, email, live chat, and in person. Escalate complex issues to support & system engineers, ensuring relevant information is passed on promptly. Deliver excellent customer service and technical support to students and staff, resolving day-to-day IT issues. Keep accurate records of incidents and resolutions using our IT Service Desk system. … IT Support Assistant You: We are looking for someone who is: Eager to learn, with a keen interest in IT and digital technologies A strong communicator with a proactive, customer-first mindset Organised, detail-oriented, and able to multitask effectively Knowledgeable in basic IT hardware and software troubleshooting (Windows OS, MS Office, etc.) A team player who enjoys collaborating More ❯

Overview apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change, and this role will be a key appointment in its delivery.We are looking for … the apetito group. Our team is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering and will lead the way in primarily supporting our network and server infrastructure on-premise at our office locations as well as our datacentre infrastructure. You will … infrastructure adheres to the latest best security practice, implementing robust security controls. Understanding environment demands to scale resources and link capacities efficiently and proactively. Working with the Head of Service Delivery, Cloud & Infrastructure to properly budget for resource trends. Manage and implement patching schedules, ensuring timely updates and security compliance. Review configurations with 3rd party support to ensure they More ❯