1 of 1 Ticket Management Jobs in Trowbridge

with strong administration skills, excellent communication abilities, and a passion for customer service. Log, update, manage and track support tickets within the FreshDesk support management system. Monitor support queues and shared inboxes, ensuring customer requests are assigned and progressed appropriately. Provide customers with regular updates regarding support cases … including Word, Excel and Outlook. Excellent written and verbal communication skills. Outstanding customer service and customer-facing experience. Strong organisational skills with excellent time-management abilities. Ability to prioritise workloads and manage multiple tasks effectively. High level of accuracy and attention to detail. Professional and confident telephone manner. Ability ...