11 of 11 Remote ITIL Jobs in Tyne and Wear

st July 2025. Person Specification Qualifications Essential Digital or Management related degree Master or post graduate professional qualification (or equivalent experience) Demonstrable evidence of extensive continuing professional development Desirable ITIL Qualification or equivalent experience of delivering customer focussed digital services Skills Essential Excellent and proven management and communication skills to develop effective relationships with internal users, staff and external partners. More ❯

hardware and Software Desirable Meeting strict service requirements (KPIs, SLAs, OLAs) Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 Qualifications Essential ITiL v4 Foundation qualified or willing to work towards Relevant experience of the subject matter Desirable NVQ 3 in IT or Customer Service Qualifications in appropriate IT certification (e.g. TOGAF, Agile More ❯

Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from Service Design to Service More ❯

regulated environments (financial services, energy, etc.) is a big plus Prince 2 Practitioner or APM PPQ/PMI or PMP Agile Certification such as CSM or AgilePM Awareness of ITIL would be highly advantageous Proven experience with Azure DevOps Based within commuting distance of Gateshead - we offer hybrid working, but expect our teams working together in the office 2 days More ❯

and service), System Design, Business and Technical Analysis and/or Management of a significant ICT implementation Desirable TOGAF certification or equivalent Experience of working in an agile environment ITIL or SIAM Certification Undertaken GDS Assessor training Employer details Employer name NHS Business Services Authority Address Stella House (Newcastle) or Ridgeway House (Middlebrook) Goldcrest way, Newburn Riverside Newcastle Upon Tyne More ❯

and agile methodologies (Scrum, Kanban). Proven success in stakeholder engagement and governance, including C-suite reporting. Strong background in demand planning, budgeting, and resource prioritisation. Certifications like PMP, ITIL, or SAFe are highly desirable. Want to hear more? Message me anytime. Linked In: Ciaran Cleland Role: Technical Delivery Manager Salary: £85,000 - £115,000 Additional Package: 10% Bonus, Extensive More ❯

automation, and analytics to enhance service delivery and operational efficiency. Operational Excellence Ensure high availability, scalability, and resilience of all client-facing and internal systems. Implement best-in-class ITIL, DevOps, and MLOps practices. Manage vendor relationships and technology partnerships to maximize value and innovation. People & Culture Build and mentor a high-performing, diverse technology team. Foster cross-functional collaboration More ❯

and translate them into system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯

containerised platforms, to meet strategic plans and roadmaps. Experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers. Experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes. Applying different diagnostic techniques and methods in analysing and resolving issues, working up new practices and … We're after someone who's great at spotting and fixing issues, keeping monitoring tools running smoothly, and helping roll out updates and patches. You'll be working with ITIL across Incident, Problem and Change management processes to support a modern enterprise-grade tooling setup. You'll need a solid grasp of IT infrastructure and be comfortable working across Windows More ❯

Job summary We have an exciting opportunity to join us as a Lead Security Architect to play a key role in our security architecture function at an exciting time. Are you a proactive problem solver with strong stakeholder management skills More ❯