1 to 25 of 40 Remote Service Management Jobs in Tyne and Wear

Join to apply for the Service Manager role at BBC 2 days ago Be among the first 25 applicants Join to apply for the Service Manager role at BBC JOB DETAILS BAND: E DEPARTMENT: Product Engineering & Data, Enablement Dev Operations SALARY: £75,000-£82,000 depending on relevant … of the discussion at offer stage. PURPOSE OF THE ROLE WHY JOIN THE TEAM The BBC Dev Operations function is looking to appoint a Service Management Manager to play a key leadership role in maintaining service quality of the BBC’s audience facing digital products and best … in-class engineering culture. Service Availability and Quality is at the heart of everything we do. Our aim is to provide a quality experience for our users by building solid processes and following most appropriate best practice to remove friction and prevent problems from occurring. The Service Management More ❯

further information on the Corporate hub locations here. Job Summary You will be working in the Digital Channels directorate supporting and leading on Live Service for DWP strategic products and services such as Outbound Notifications, Bulk Print, Enterprise Document Repository. As a Senior IT Service Manager, you are … responsible for ensuring value and quality is achieved for the end-to-end technology solution, support service and/or user experience of a digital Product/Service. You are responsible for defining and managing mechanisms such as service level agreements (SLAs) and operational level agreements (OLAs) to … all relevant functions. Manage the contractual delivery between Digital and third-party suppliers, monitoring compliance against SLAs and OLAs, through regular performance reporting, monitoring service level infractions, trend and forecasting analyses and developing new SLAs and metrics to inform service demand and quality. You drive analysis and resolution More ❯

Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to drive efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation … take place in Newcastle on 9th and 11th July. What Do We Offer 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays. Excellent pension, 23.7% employer contribution. Flexible working. Active wellbeing and inclusion networks NHS … strategy. Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls. Collaboratively develop robust internal performance management systems which enable NHSBSA to adhere to or exceed strategic plans. Major policy interpretation, implementation and policy/service development impacting organisation wide. More ❯

type: Part Time 12 Month FTC salary c£42,000 pro-rated at c£25,000 based on 21 hours per week plus civil service employer pension contribution of 28%. Higher ranges may be available for exceptional candidates. Location: Newcastle Hours: Due to the nature of the role … s Newcastle office. They will report to the DS Business & Commercial Manager, with the role including elements of wider asset, license, contract and supplier management as appropriate within the team. The post includes responsibility for: Project Management •[within the NAO Newcastle office] ensuring sufficient IT assets and consumables … business and technical architects, designers and analysts to ensure projects adhere to standards. •[within the NAO Newcastle office] managing all wider local Digital Services service provision, including meeting room operations, computer room operations, engineer & supplier liaison, and local contract management •Working closely with the DS Service Management More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … and offers a variety of attractive benefits including hybrid working. About you: We are looking for applicants who can demonstrate the following essential qualities: Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

Strategy team to deliver a complex Digital, Data, and Technology (DDaT) agenda. You will inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to improve efficiencies, champion continuous improvement, and enforce robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy … services. Responsibilities include providing strategic leadership to a department of DDaT professionals, maximizing and optimizing performance, establishing financial and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing … service insights from complex data, and leading large-scale change and transformation initiatives. See the attached job description for full responsibilities. About us The NHS Business Services Authority (NHSBSA) manages vital NHS services such as the NHS Pension scheme and prescription payments, impacting millions of lives. We prioritize customer More ❯

Social network you want to login/join with: Service Transition Manager, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Roc Technologies Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 … Expiry Date: 21.07.2025 col-wide Job Description: Service Transition Manager, Newbury , hybrid working Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of … Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL More ❯

Join to apply for the IT Analyst - Service Desk role at Mott MacDonald Join to apply for the IT Analyst - Service Desk role at Mott MacDonald Get AI-powered advice on this job and more exclusive features. Location/s: Newcastle Recruiter contact: Laura Kennedy Hiring manager contact … Katy Bassarab Mott MacDonald Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. Location/s: Newcastle Relocation supported: Not supported, but internal applications are welcome Recruiter contact: Laura Kennedy Hiring manager contact: Katy Bassarab … Mott MacDonald Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we More ❯

Social network you want to login/join with: Service Design and Transition Manager, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Capgemini Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted … 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Service Design and Transition Manager (Manchester, UK) Hybrid work: 2 days a week in office Get The Future You Want! Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible More ❯

Lead IT Service Manager: Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll … community and Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model, exemplifying best practices in IT service management with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and … supplier stakeholders, ensuring high-level service satisfaction and addressing any issues promptly. You will be part of the Children's Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly More ❯

Social network you want to login/join with: Service Delivery Security Manager, newcastle-upon-tyne, tyne and wear col-narrow-left Client: KPMG UK Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted … 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security More ❯

applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an … and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/… process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with More ❯

relevant and valuable services to millions of users with various needs and abilities. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Hybrid working model (we are currently working largely … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected … based outcomes. Taking full accountability for the approach and decision-making practices within area, including providing positive challenge to ideas and solutions. 16. Line management for the Architecture team, including agreement of leave, reporting of absence, assigning resources to specific projects, developing and co-ordinating the pipeline of work More ❯

Social network you want to login/join with: Service Manager, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 … working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a … and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of More ❯

quality analysis using different methodologies and techniques to define technical requirements. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. Job … team of Senior BAs through quality performance and development conversations to monitor delivery and support career development. Act as a point of escalation for management issues and project challenges. Build capability within the Guild and the Business Analyst Profession by promoting and managing learning and development, actively sharing knowledge … solutions align with CDIO B&T organisational strategy/Transition to Product based ways of working and desired outcomes. Direct the approach to requirements management, influencing the prioritization of complex requirement sets, enabling long-term strategic decision-making and short-term tactical fixes. Help deliver a programme of Continuous More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Digital Channels supporting and leading on Live Service for DWP. Our teams … d love you to join us. What skills, knowledge and experience will you need? Proven experience of delivering a consistently high standard of customer service internally and/or externally unaided by identifying clear pathways for resolution and engagement with relevant stakeholders to successfully manage and resolve issues arising. … Demonstrable experience of IT Service Management eg including knowledge of a Service Management Framework e.g. ITIL Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and maintaining Products and Services and presenting Management Information making recommendations as appropriate. More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Digital Channels supporting and leading on Live Service for DWP. Our teams … d love you to join us. What skills, knowledge and experience will you need? Proven experience of delivering a consistently high standard of customer service internally and/or externally unaided by identifying clear pathways for resolution and engagement with relevant stakeholders to successfully manage and resolve issues arising. … Demonstrable experience of IT Service Management eg including knowledge of a Service Management Framework e.g. ITIL Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and maintaining Products and Services and presenting Management Information making recommendations as appropriate. More ❯

NHS Business Services Authority (NHSBSA) in a new pivotal leadership role,leading the Digital Delivery Centre, shape and deliver a complex agenda including delivery management, user centred design, software and cloud engineering and solution design areas. Our Digital Delivery Centre is the engine room running our digital products and … capability is fit now and the future. You'll be responsible for robust delivery governance, adhering to internal and national delivery approaches including Government Service Design standards. Digitising services through leading-edge technology to deliver taxpayer value and huge NHS savings that can be reinvested in front-line care. … will take place in Newcastle on 8th & 9th July. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS More ❯

take place in Newcastle on 15th and 16th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Active wellbeing and inclusion networks NHS Car Lease … resources and outcomes through productive sustainable delivery. Identify and implement significant efficiencies, communicate and embed significant transformational policy and process changes to continuously improve service provision and performance. Lead a large, diverse workforce, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design … a modern, secure, and scalable IT architecture. The design and adoption of practices and processes which ensure strong governance around technology choices. Oversee risk management and incident response planning, ensuring swift and effective responses to security threats. Implement Green IT practices to improve sustainability and energy efficiency in technology More ❯

and generally do what it takes to achieve incredible technical solutions to our customer’s complex problems. Responsibilities include: ITIL process owner for asset management Writing procedural documentation including Plans, Process, Work Instructions Hardware and Software and Configuration Item control & management Planning & performing audits Asset tagging and onboarding … UK Driving Licence and have a willingness to travel to client sites. Highly organised in order to achieve deliverables on time. Previous IT asset management or Service Asset Configuration Management (SACM) experience Microsoft Excel, Word, PowerPoint advanced user competency Experience with configuring, administering, using JIRA Service Management for Asset Management Experience of working within mature ITIL environments Experience of working within MOD Keen attention to detail Able to convey information effectively to stakeholders at all levels both verbally and via slide decks Physically able, occasional requirement of lifting/moving heavy items Commutable More ❯

and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understanding of Service Management Framework e.g. ITIL Experience of Data Engineering and Manipulation Experience of operations management at an enterprise level Proven track record of … Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology. You will lead Incident and Service Management with the resolution of critical major incidents/issues impacting live service and ensure all certificate renewals are completed on time. … London the pay is £55,557. If you're based in London, the pay is £61,089. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 26 days and rising More ❯

and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understanding of Service Management Framework e.g. ITIL Experience of Data Engineering and Manipulation Experience of operations management at an enterprise level Proven track record of … Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology. You will lead Incident and Service Management with the resolution of critical major incidents/issues impacting live service and ensure all certificate renewals are completed on time. … London the pay is £55,557. If you're based in London, the pay is £61,089. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 26 days and rising More ❯

and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understanding of Service Management Framework e.g. ITIL Experience of Data Engineering and Manipulation Experience of operations management at an enterprise level Proven track record of … Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology. You will lead Incident and Service Management with the resolution of critical major incidents/issues impacting live service and ensure all certificate renewals are completed on time. … London the pay is £55,557. If you're based in London, the pay is £61,089. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 26 days and rising More ❯

network you want to login/join with: D365 SCM Support Analyst, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Catch Resource Management Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted … support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in More ❯