5 of 5 Support Engineer Jobs in Tyne and Wear

Job Title: 1st Line Software Support Engineer Location: Newcastle Upon Tyne Salary: £25,000 per annum Job Type: Full-Time | Permanent Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused 1st Line … Software Support Engineer to join our growing support team in Newcastle. About the Role: As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong … technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment. Key Responsibilities: Respond to incoming support queries via phone, email, and ticketing system Troubleshoot software issues and provide first-line resolution or escalate where appropriate Log and track issues to ensure timely resolution and customer satisfaction Assist with software installations, configuration, and More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT … and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able More ❯

Technical Support Engineer £35,000 - £40,000 + Training + Progression + Benefits Newcastle (Commutable from: Gateshead, Sunderland, Washington, Consett, Chester-le-Street, Cramlington, Hexham) Do you have Software and IT Support experience, looking to work for a globally renowned manufacturer offering full training across a range of modern systems? This is a highly varied role, where … available. In this Monday - Friday days based role, you will be based from their head office with occasional travel to customer sites. You will primarily be responsible for external support on the integration and maintenance of software. This position would suit an IT, Software or Computer Science specialist, looking for a stable permanent role with a rapidly growing business More ❯

Hours: Monday–Friday, 8am–5pm/9am–6pm (rota-based) Driving licence required We’re looking for a 2nd Line Support Engineer (with 1st line responsibilities) to join our small, friendly support team at a business-focused ISP. This is a hands-on, varied role that also includes some 1st line responsibilities, offering the opportunity to work … large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What we’re looking for: Experience in technical support roles, ideally in a business ISP or MSP environment Strong communication skills with a professional phone manner A methodical and proactive troubleshooting approach Willingness to take on new challenges … and learn on the job Comfortable working independently and as part of a small team What you’ll be doing: Providing 2nd line support across our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required More ❯

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated … career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the … Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows More ❯