7 of 7 Support Engineer Jobs in Newcastle upon Tyne

Job Title: 1st Line Software Support Engineer Location: Newcastle Upon Tyne Salary: £25,000 per annum Job Type: Full-Time | Permanent Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused 1st Line … Software Support Engineer to join our growing support team in Newcastle. About the Role: As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong … technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment. Key Responsibilities: Respond to incoming support queries via phone, email, and ticketing system Troubleshoot software issues and provide first-line resolution or escalate where appropriate Log and track issues to ensure timely resolution and customer satisfaction Assist with software installations, configuration, and More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT … and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able More ❯

IT Support Engineer Location: Newcastle Salary: £28,000 - £33,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy … systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Stirling and Glasgow The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. … Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred More ❯

Early Life Support Engineer We're looking for a dedicated Engineer to assist with a large-scale migration project. This is a hands-on, onsite role in Ouston, focused on providing crucial support during the initial phase of a new network rollout. Key Responsibilities Migration Set-up: Help with the initial setup of the migration clinic. … from storage to the refresh clinic, following instructions from the onsite team. System Access: Log in to necessary systems on provided devices as directed by project leads. Laptop Refresh: Support the process of refreshing laptops for end-users. Reporting: Update the workflow management system accurately and at each required step. Collaboration: Work closely with the Post-Migration Technical Support More ❯

Hours: Monday–Friday, 8am–5pm/9am–6pm (rota-based) Driving licence required Fortinet Certified Professional Network Security We’re looking for a 2nd Line Support Engineer (with 1st line responsibilities) to join our small, friendly support team at a business-focused ISP. This is a hands-on, varied role that also includes some 1st line responsibilities … large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What we’re looking for: Experience in technical support roles, ideally in a business ISP or MSP environment Strong communication skills with a professional phone manner A methodical and proactive troubleshooting approach Willingness to take on new challenges … and learn on the job Comfortable working independently and as part of a small team What you’ll be doing: Providing 2nd line support across our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required More ❯

and be able to travel into the office on occasion Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication! The Company We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions … your growth is supported. Responsibilities: Resolve data and code issues for new customers Analyse, identify, and fix software bugs reported by users or detected through monitoring. Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction. Monitor support ticket queues and address incidents according to SLAs. Develop and implement solutions for recurring issues to improve … system reliability and efficiency. Provide technical guidance and training to 1st Line Support. Document solutions and processes to enhance knowledge sharing and support efficiency. Stay updated with industry best practices and emerging technologies through training and certifications. Requirements: Experience within a similar role Familiarity with cloud environments Experience with APIs, JSON, and XML Strong analytical, problem-solving, and communication More ❯

You must be fully eligible to work in the UK to apply for this role We are seeking a passionate IT Support Technician to join a dynamic IT Support team. This role involves supporting a diverse range of IT systems and customers, both large and small. This is an exciting opportunity to be involved in various IT projects … and contribute to the management, upkeep, and enhancement of our internal systems. As an IT Support Technician, you will provide IT support to a wide range of customers and work on a whole range of exciting IT projects. You will assist in managing and enhancing internal company systems and produce quotations for IT projects. Continuously enhancing your knowledge More ❯