Southborough, Kent, United Kingdom Hybrid / WFH Options
Vermelo RPO
Job Title: 1stLineTechnicalSupport Location: Tunbridge Wells, Kent, UK Job Type: Full-Time Overview: A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1stLineTechnical Support. This role is ideal for someone with a passion for … technology, strong problem-solving skills, and a commitment to delivering exceptional customer service. Key Responsibilities: Deliver technicalsupport to customers via phone, email, and live chat. Diagnose and resolve issues related to video telematics systems and connected hardware. Process and triage service tickets with efficiency and accuracy. Access and review video footage to aid in fault … diagnosis and resolution. Escalate complex or unresolved issues to senior technicalsupport as required. Maintain detailed records of customer interactions, including issues, actions taken, and resolutions. Assist in the commissioning of new or replacement devices. Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback. Engage in More ❯
Royal Tunbridge Wells, Kent, United Kingdom, Southborough Hybrid / WFH Options
Vermelo RPO
Job Title: 1stLineTechnicalSupport Location: Tunbridge Wells, Kent, UK Job Type: Full-Time Overview: A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1stLineTechnical Support. This role is ideal for someone with a passion for … technology, strong problem-solving skills, and a commitment to delivering exceptional customer service. Key Responsibilities: Deliver technicalsupport to customers via phone, email, and live chat. Diagnose and resolve issues related to video telematics systems and connected hardware. Process and triage service tickets with efficiency and accuracy. Access and review video footage to aid in fault … diagnosis and resolution. Escalate complex or unresolved issues to senior technicalsupport as required. Maintain detailed records of customer interactions, including issues, actions taken, and resolutions. Assist in the commissioning of new or replacement devices. Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback. Engage in More ❯
Luton, Bedfordshire, England, United Kingdom Hybrid / WFH Options
Eligo Recruitment
Product Support Engineer – Office-Based | Luton Security Systems | Electronics | Installation | Wiring | Helpdesk Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based) Hours: Monday to Friday, 08:30 – 17:00 Have a background in electronics, installation, or hands-on wiring? This role is for you. We’re working with a global leader in electronic security systems … With a 60+ year legacy, they specialise in innovative Door Entry, CCTV, Home Automation, Access Control, Intruder Alarms, and Fire Alarm solutions.They’re now looking for a Product Support Engineer to join their technical team at their Luton HQ.What Makes This Role Different? This isn’t your typical support desk job. This role is … it yourself.You’ll Be a Great Fit If You Have: A background in electronics, installations, or hands-on wiring work (security, AV, alarms, access control, etc.) Experience in a 1stLineSupport, Helpdesk, or tech-focused customer service role A solid technical mindset with good fault-finding and troubleshooting skills Excellent communication skills More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Brook Street UK
Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working TechnicalSupport Agent - role will involve working evening shifts PLEASE NOTE THAT ALTHOUGH THIS IS A WORKING FROM HOME ROLE APPLICANTS WILL BE EXPECTED TO INTERVIEW ON SITE AND TRAIN ON SITE - IF YOU ARE NOT … ROLE Job Purpose This role is to take inbound calls and to provide exceptional service to merchants, partners, and resellers. The merchants and partners will call inbound seeking technicalsupport for terminals and gateways in credit card and ACH processing. You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can … revenue potential. You have an understanding that our merchants success is also our success. Being able to work in a collaborative and highly motivated environment is critical. The TechnicalSupport Advisor will have the responsibility and authority to ensure that our merchants and partners are highly satisfied with the level of service the company provides. They More ❯
