First Line Technical Support
UK
The median First Line Technical Support salary in the UK is £26,500 per year according to job vacancies posted during the 6 months to 25 April 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 25 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 858 | 967 | 1156 |
| Rank change year-on-year | +109 | +189 | -280 |
| Permanent jobs requiring a 1st Line Technical Support | 36 | 22 | 40 |
| As % of all permanent jobs advertised in the UK | 0.037% | 0.021% | 0.026% |
| As % of the Job Titles category | 0.039% | 0.023% | 0.027% |
| Number of salaries quoted | 32 | 4 | 37 |
| 10th Percentile | £20,250 | £23,900 | £20,000 |
| 25th Percentile | £22,125 | £25,250 | £20,250 |
| Median annual salary (50th Percentile) | £26,500 | £27,000 | £24,500 |
| Median % change year-on-year | -1.85% | +10.20% | +6.52% |
| 75th Percentile | £38,750 | £28,000 | £27,000 |
| 90th Percentile | £53,375 | - | £29,500 |
| UK excluding London median annual salary | £25,500 | £27,000 | £22,500 |
| % change year-on-year | -5.56% | +20.00% | +2.27% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 92,894 | 96,310 | 147,847 |
| % of permanent jobs with a recognized job title | 94.63% | 91.58% | 96.06% |
| Number of salaries quoted | 66,756 | 60,420 | 85,018 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,923 | £60,000 | £60,000 |
| Median % change year-on-year | -11.80% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
1st Line Technical Support
Job Vacancy Trend
Job postings that featured 1st Line Technical Support in the job title as a proportion of all IT jobs advertised.
1st Line Technical Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Technical Support.
1st Line Technical Support
Salary Histogram
Salary distribution for jobs citing 1st Line Technical Support over the 6 months to 25 April 2024.
1st Line Technical Support
Top 12 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +124 | 36 | £26,500 | -1.85% | 8 |
| UK excluding London | +5 | 21 | £25,500 | -5.56% | 7 |
| London | - | 15 | £37,500 | - | 2 |
| South East | +30 | 12 | £26,000 | -3.70% | 2 |
| Work from Home | +100 | 4 | £19,000 | -29.63% | 4 |
| North of England | +26 | 4 | £21,000 | -12.50% | 1 |
| North West | +14 | 3 | £21,000 | -12.50% | 1 |
| Midlands | - | 3 | £14,500 | - | |
| East Midlands | - | 2 | £14,500 | - | |
| East of England | - | 2 | £21,500 | - | 3 |
| Yorkshire | +70 | 1 | £25,000 | - | |
| West Midlands | - | 1 | - | - |
1st Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 25 April 2024, 1st Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.
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1st Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: