frog - Customer Service Transformation Managing Consultant
- Hiring Organisation
- Capgemini
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Lead or assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer … propositions & proposals and responding to bids etc Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identify challenges and applying your expertise to improve customer journeys, communications and experiences to help them ...