Amazon Connect Solutions Consultant
- Location
- Greater London, England, United Kingdom
Amazon Connect Solutions Consultant is responsible for designing, developing, implementing, and supporting cloud-based contact centre solutions using Amazon Connect and the wider AWS platform. The role focuses on delivering seamless customer and agent experiences through the development of intelligent contact flows, integrations, automation, reporting capabilities, and omnichannel communication … virtual assistant integrations. Develop intelligent routing and customer segmentation solutions. Enhance customer self-service capabilities. Support omnichannel engagement strategies. Security and Compliance Apply AWS security best practices. Implement IAM permissions and role-based access controls. Support data protection and compliance requirements. Ensure encryption, auditing, and logging standards are maintained. ...