Product and Customer Experience
- Hiring Organisation
- LJ Recruitment
- Location
- City of London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum
opportunities for improvement. Monitor and report on key customer satisfaction measures, including NPS, CSAT and Customer Effort Score (CES) . Develop actionable insights and recommendations to support product enhancements, service improvements and process optimisation. Support customer listening programmes, satisfaction surveys and Voice of Customer initiatives. Analyse … CSAT, CES and Voice of Customer programmes. Strong analytical skills and the ability to turn complex datasets and customer feedback into clear, actionable business insights. Experience analysing customer journeys, customer behaviour and satisfaction metrics. Experience presenting insights and recommendations to senior stakeholders. Strong stakeholder management ...