Senior Customer Experience Professional - Strategy & Operations
- Location
- Greater London, England, United Kingdom
stakeholders across Marketing, Sales and Product. Your impact will be measured by the impact of the experience improvement initiatives you drive through actionable insights to deliver our core customer success metrics, including tNPS, FRS, revenue, retention and growth. We champion collaboration and this role is based … International markets. Incentive & commercial design — Design commission and incentive structures that grow net revenue while protecting margin. Analytics & tooling — Ensure the analytics infrastructure and insight cadence needed to run programs; champion AI adoption and internal tooling to increase team velocity and rigour. People leadership — Hire, develop and retain ...