Eckington, Pershore, Worcestershire, England, United Kingdom
Big Red Recruitment
Do you thrive in complex, process-driven environments where precision counts? Are you comfortable supporting B2B clients in highly regulated sectors? Want to be more than just “support” and actually influence how the product evolves? A growing SaaS company in the utilities sector is looking for a Senior SupportAnalyst to join their collaborative … into testing and development. Your communication with devs, test leads, and users will help shape the product roadmap. What you’ll be doing Taking ownership of complex, B2B support queries (data, product or compliance-related). Investigating and resolving issues using T-SQL and product knowledge. Communicating with internal tech teams to feed UAT outcomes into fix planning. … desk. Salary : Up to £45,000 plus benefits Location : Primarily remote with two office days per month We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview More ❯
Devonshire Hayes have partnered with a fantastic organisation to help them secure an Application/Business SupportAnalyst to join their team. You will be tasked with the following, Knowledge of system design, development, implementation, and user support principles and practices. Knowledge of reporting platforms and database management Knowledge of database platforms (Microsoft SQL More ❯
Primary Purpose: Maintain and enhance hardware, software, and policing systems within a Windows environment. Key Responsibilities: Provide professional, customer-focused 2nd line support and manage escalated … tickets. Implement system changes, upgrades, and migrations; conduct testing before live deployment. Deploy approved hardware/software and maintain accurate IT asset records. Support a portfolio of applications and assist in incident/problem resolution. Maintain knowledge documentation for team resilience and knowledge sharing. Collaborate with internal teams and external partners for swift resolution of issues. Assist … in scheduling, testing, and executing software releases. Essential Skills/Experience: 1st/2nd line support experience in Windows environments. Strong problem-solving, organizational, and prioritization skills. Excellent customer service, communication, and documentation abilities. Ability to work under pressure, flexible, self-motivated, and team-oriented. Desirable Skills: Experience improving workplace systems and IT functionality. Proficiency with Active Directory More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Hays
Hays are partnering with a financial services organisation based in Newport to support the recruitment of a permanent ApplicationSupport Analyst. The role offers flexible hybrid working and a salary up to £50,000pa depending on experience. In the role, you will collaborate closely with end-users, support teams, and developers to troubleshoot issues … Experience in UAT, regression testing, or automation is a plus. Strong analytical thinking, problem-solving, and communication Proficient in documenting processes and training users Experience with SaaS applicationsupport Familiar with test and monitoring automation tools (preferred) Understanding of ITIL and ticketing systems Practical experience in UAT, regression testing, and test automation (preferred) In return, you'll work More ❯