16 of 16 Avaya Jobs in the UK

center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.- 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational ...

database schema- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud- Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)- Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrailsAmazon is an equal opportunities employer. ...

tool integration and/or A2A (Agent-to-Agent) for multi-agent communication- Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make ...

3+ years in a customer-facing implementation, solutions consulting, or technical onboarding role in a SaaS environment Experience with contact centre platforms (NICE, Genesys, Avaya, or similar) Proven track record of delivering complex SaaS implementations on time and within scope Strong discovery and consultative skills — ability to uncover real business ...

fault-finding and network troubleshooting skills. Willingness to travel regularly to customer sites across the UK. Full UK driving licence. Desirable Skills Knowledge of Avaya telephony systems. Experience managing Catapan encryptors and associated security procedures. Relevant Cisco certifications (CCNA, CCNP or equivalent). Experience working within ITIL service management environments. ...

fault-finding and network troubleshooting skills. Willingness to travel regularly to customer sites across the UK. Full UK driving licence. Desirable Skills Knowledge of Avaya telephony systems. Experience managing Catapan encryptors and associated security procedures. Relevant Cisco certifications (CCNA, CCNP or equivalent). Experience working within ITIL service management environments. ...

including profitability reviews, budgeting, forecasting, and margin improvement activities.Qualifications:IL4 Foundation, Practitioner, or higher certification.Experience with platforms such as Mitel, Microsoft Teams Voice, Cisco, Avaya, Zoom Phone, or other enterprise UC solutions.Knowledge of contact centre technologies and cloud-based communications services.SC clearance would be advantageous.Personal Attributes:Customer-centric with ...

fast-paced environment. You’ll ideally have experience with: Microsoft Office 365 Active Directory SCCM Group Policy Windows OS Telephony and AV systems, including Avaya and video conferencing 1st line technical troubleshooting Remote support and desktop management Experience or qualifications in ITIL, Azure Fundamentals, Intune or Windows Server would ...

like the following key skills: CCNP level networking Solarwinds – Service Desk Software experienceExperience of Pal Alto firewallsFiremon – Network Security Devices and Policy ManagementExperience of Avaya PABX systemsResponsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation ...

Experience selling B2B software both directly and through business partners (resellers and referral partners) Ideally have an appreciation of telephony platform providers (for example Avaya, Cisco, Mitel) and UCaaS/CCaaS service providers (Genesys, Microsoft, NiCE, Talkdesk Understand contact center technologies, including telephony, connectivity, and desktop applications. Are self-motivated ...

requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change ...

right customer experience every time. What we need from you: Experience managing predictive diallers and dialler campaigns within a contact centre environment, ideally using Avaya or a similar platform. Proven people leadership experience, with the ability to coach, develop and motivate a team to deliver great results. Strong understanding ...

endpoints, Cisco Jabber, and Jabber Mobile. Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing Avaya System Manager and Session Manager 5 years of experience in working with enterprise base voice and data Cisco CCNP Collaboration level knowledge (certification ...

understanding of the SIP protocolScripting experience/Knowledge (Batch, MYSQL, PowerShell)Hyper-V Failover Clustering experience/KnowledgeTelephony experience/Knowledge (Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix)Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including backups, writing/understanding ...

About AvayaAvaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.We believe success is built through strong connections – with … each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.Learn more at https://www.avaya.com DescriptionIn the world of high-stakes communication tech, the strongest link is the one that ...

Diagnosing broadband, connectivity and IP issues — ADSL, fibre, FTTC, that kind of work Supporting hosted/cloud telephony users, plus first-line checks on Avaya/Mitel PBX systems: handsets, extensions, call-flow problems. You'll apply documented fixes before anything needs to go further up Chasing third-party suppliers … telephony, the CRM and ticketing platform, and moves/adds/changes Hands-on time on demo systems for router configuration and telephony scenarios, Avaya/Mitel included A clear path: start on broadband tickets, move into telephony admin, then take on more complex connectivity and PBX work Occasional ...