Customer Support Team Leader
- Hiring Organisation
- TQR
- Location
- Newton Abbot, Devon, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
consistently achieved. Key responsibilities include: Leadership & Team Development Lead, motivate, and develop a Customer Support team through regular 1:1s, coaching, and performance management Manage appraisals, probation reviews, PDRs, and performance goals Allocate workload and inbox ownership to ensure service coverage and KPI delivery Identify and address underperformance early … customer feedback, translating insight into service improvements Operational Performance & Reporting Own and deliver Customer Support KPIs, including response times, order processing, backlog management, and customer satisfaction Champion effective use of HubSpot CRM, ensuring all customer interactions are logged, tracked, and followed up accurately Work closely with Sales ...