Head of Service Management
- Hiring Organisation
- Xcede
- Location
- Greater London, England, United Kingdom
service management and operations excellence across the organisation Incident and problem management oversight, ensuring rapid service restoration, root cause analysis, and continuous service improvement Change and release management coordination to minimise service disruptions while enabling fast, safe deployments Service level management, including SLA/SLO definition, monitoring, and reporting … leadership by managing and monitoring service quality, incident response effectiveness, and team performance Deep understanding of ITIL service management principles, incident/problem management, change control, and service level management Strong grasp of modern monitoring and observability platforms, incident management tools, and automation technologies Experience with service management ...