2nd Line Support Engineer (Escalations / Microsoft / MSP)
- Hiring Organisation
- Applause IT Recruitment Ltd
- Location
- London, Euston, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum Benefits
mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC/SIEM platforms Supporting Cisco Meraki networking environments Managing issues through to resolution with clear customer communication throughout Identifying recurring technical or service trends and helping improve processes Producing documentation … Service Desk Management and senior technical teams Escalating to Tier 3 teams where required Technical Environment Microsoft 365 Azure Windows Server/Active Directory Cisco Meraki Endpoint Manager/Intune MFA/Security tooling SIEM/EDR platforms Hyper-V Windows, Mac, iPhone and Android device support What They ...