Desktop Support Analyst
- Hiring Organisation
- Franklin Fitch
- Location
- Manchester Area, United Kingdom
/IP and connectivity troubleshooting Experience using ITSM/ticketing systems in an SLA-driven environment Strong customer service and communication skills A networking certification such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA, or currently working towards one Desirable: ITIL Foundation Experience within a Managed Service Provider … environment Exposure to Cisco, Juniper, Fortinet or Palo Alto technologies Experience with network monitoring and alerting tools What's on Offer On-call allowance Remote working with occasional customer site visits Ongoing training and certification support Clear career progression into 2nd Line Network Support ...