. Email Marketing Analyst - Customer Lifecycle Focus page is loaded Email Marketing Analyst - Customer Lifecycle Focus locationsLondon time typeFull time posted onPosted Today time left to applyEnd Date: July 31, 2025 (30+ days left to apply) job requisition idSR-31344 It's fun to work in … a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Email Marketing Analyst - Customer Lifecycle Focus Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision … Vendor' and a 'Vendor to Watch' by Gartner.Please visit for more information about FractalWe are looking for a highly analytical and strategic Email Marketing Analyst with a focus on Customer Lifecycle Marketing. In this role, you will be responsible for analyzing and optimizing email campaigns throughout the entire More ❯
CustomerAnalyst Liverpool (Hybrid) £35,000-£40,000 THE COMPANY A leading fashion retailer is seeking a CustomerAnalyst to join their team to help drive omni-channel journey optimisation THE ROLE As the CustomerAnalyst, you will use your SQL/bigQuery experience … to work on a range of projects within the customer analytics space. You will be comfortable providing insight & recommendations back to both technical and non-technical stakeholders in the process, and have good story-telling experience. You’ll be able to work on projects across segmentation, regression, loyalty and … predictive analytics. You will get the chance to work on a new customer reward app, and work closely with data science teams and on projects in the space YOUR SKILLS AND EXPERIENCE SQL/bigQuery experience THE BENEFITS £35,000-£40,000 (dependent on experience) HOW TO APPLY Please More ❯
Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn patterns More ❯
Customer Insight Analyst South Manchester - Hybrid, 3 days per week Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn patterns More ❯
Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple … availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within … our Customer Service department. The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence More ❯
A dynamic and customer-focused organisation seeks a Customer Success Analyst to enhance client relationships, drive adoption of its solutions, and ensure customer satisfaction. This role involves proactive engagement, problem-solving, and data-driven insights to optimise customer experience and retention within a fast-paced … technology-driven environment. Client Details Customer Success Analyst, Cambridge: The business I am working with is expert in measuring flare gas. The business provide systems that work where no others can, developed over 40 years. The aim is to help industries reduce their gas flaring and emissions in … promote accurate measurement. Working with regulators around the world, they take a leading role in developing a clear path to reduce gas flaring. Description Customer Success Analyst, Cambridge: Sales Administration Conversion from quotes to orders into the system Via Salesforce and Syspro Order processing in Salesforce and Order More ❯
Customer Data Analyst London (Hybrid – 2 days in office) Full-Time | Permanent Up to £60,000 + benefits Join a global media powerhouse behind some of the most recognisable brands in publishing, radio, and digital content. They’re currently hiring a Customer Data Analyst to support … their Audio Division , helping shape smarter decisions across marketing, competitions, content strategy, and audience development. ROLE AND RESPONSIBILITIES: The Customer Data Analyst will have the following role and responsibilities: Analyse audience behaviour across digital and audio platforms to uncover trends, preferences, and engagement drivers Work on key initiatives … and experience, but please do apply even if you don't tick every box: Proficient in SQL for data querying and analysis Experience in customer or product analytics Exposure to A/B testing or test-and-learn frameworks Strong storytelling skills—able to turn complex data into clear More ❯
Customer Data Analyst London (Hybrid – 2 days in office) Full-Time | Permanent Up to £60,000 + benefits Join a global media powerhouse behind some of the most recognisable brands in publishing, radio, and digital content. They’re currently hiring a Customer Data Analyst to support … their Audio Division , helping shape smarter decisions across marketing, competitions, content strategy, and audience development. ROLE AND RESPONSIBILITIES: The Customer Data Analyst will have the following role and responsibilities: Analyse audience behaviour across digital and audio platforms to uncover trends, preferences, and engagement drivers Work on key initiatives … and experience, but please do apply even if you don't tick every box: Proficient in SQL for data querying and analysis Experience in customer or product analytics Exposure to A/B testing or test-and-learn frameworks Strong storytelling skills—able to turn complex data into clear More ❯
CUSTOMER DIGITAL ANALYST 📍 LONDON – 3 DAYS IN THE OFFICE 💰 SALARY – UP TO £45,000 🚫 NB – NO SPONSORSHIP PROVIDED THE COMPANY 🏢 This is a global leader in the health and beauty retail sector , operating across multiple markets with well-known brands both online and offline . As they continue … to invest in digital analytics , they’re looking for a talented analyst to help improve customer journeys, website performance, and eCommerce strategy . THE ROLE 📊 As a Customer Digital Analyst , you’ll be responsible for tracking, analysing, and optimising digital performance across websites and mobile apps. … You’ll work with GA4, A/B testing, and customer behavior analytics tools to provide insights that drive business decisions. This is a fantastic opportunity to make an impact in a fast-paced, data-driven environment , helping to shape digital strategy and improve customer experiences. 🚀 KEY RESPONSIBILITIES More ❯
CUSTOMER DIGITAL ANALYST 📍 LONDON – 3 DAYS IN THE OFFICE 💰 SALARY – UP TO £45,000 🚫 NB – NO SPONSORSHIP PROVIDED THE COMPANY 🏢 This is a global leader in the health and beauty retail sector , operating across multiple markets with well-known brands both online and offline . As they continue … to invest in digital analytics , they’re looking for a talented analyst to help improve customer journeys, website performance, and eCommerce strategy . THE ROLE 📊 As a Customer Digital Analyst , you’ll be responsible for tracking, analysing, and optimising digital performance across websites and mobile apps. … You’ll work with GA4, A/B testing, and customer behavior analytics tools to provide insights that drive business decisions. This is a fantastic opportunity to make an impact in a fast-paced, data-driven environment , helping to shape digital strategy and improve customer experiences. 🚀 KEY RESPONSIBILITIES More ❯
Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced … talented and highly motivated individual to join our Global Capability team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an … make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience More ❯
Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced … talented and highly motivated individual to join our Global Capability team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an … make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience More ❯
Gateshead, England, United Kingdom Hybrid / WFH Options
C&C Group Holdings Limited
Customer Service Analyst Full time 37.5 hours per week Salary: £24,000 - £25,000pa Location: Gateshead with hybrid working (expectation to be in the office 2 days a week) Ready to maximise your potential? C&C Group supplies software solutions and services to almost every energy and water … as our goals. Technology is the essence of what we do, but our people make us who we are. About the role As a Customer Service Analyst, you will join a supportive team providing daily assistance to our customers regarding our products and services through our helpdesk. Your … primary responsibility will be to deliver exceptional customer service, addressing enquiries and resolving issues efficiently and professionally. You will also conduct daily system checks, proactively identifying and escalating any problems that require further attention, as necessary. Operating within our helpdesk hours of 8am to 6pm, Monday to Friday, you More ❯
Customer Data Analyst 📍 Manchester (Hybrid – 2 days in office) 💼 Full-Time | Permanent 💰 Up to £60,000 + benefits Join a global media organisation that owns and operates some of the most iconic brands in publishing, radio, and digital content. They’re now hiring a Customer Data Analyst … actionable way to both technical and non-technical teams 🛠️ What you’ll need: Solid experience in SQL for querying and analysis Strong understanding of customer or product analytics Exposure to A/B testing or working in a test-and-learn environment Strong data storytelling skills – you can turn More ❯
Gateshead, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Talent84 Ltd
Customer Service Agent, Gateshead area £25,000 per annum, hybrid working Talent84 is pleased to support our long-term client, a leading software solutions provider, in their search for a Customer Service Agent. As a Customer Service Agent, you'll be part of a supportive team, assisting … customers with product and service inquiries via the helpdesk. Your main focus will be delivering excellent customer service by responding to queries and resolving issues efficiently and professionally. Youll work within helpdesk hours (Monday to Friday, 8am6pm, on a rotating 8-4 or 10-6 shift pattern). Our … client fosters a positive work environment and offers a hybrid working model (2 days in the office). Key Responsibilities Respond to customer enquiries promptly and professionally. Log and track issues, ensuring they are directed to the correct team for resolution. Keep customers updated on the status of their More ❯
CUSTOMER DATA ANALYST £50,000 - £60,000 LONDON – 2 DAYS A WEEK *Please note, you must be a UK resident to apply with full right to work in the UK* THE COMPANY This company is a leading global, privately owned media group known for its diverse portfolio of More ❯
A unique opportunity to shape our customer research function, defining methodologies, tools and processes Freedom to shape a mixed-method research approach, working across both deep user interviews and data-driven insights to paint a holistic picture of our customer You will make a direct impact on product … Khosla Ventures. They believe in our vision that the law should be accessible to everyone, and this is where your skills will directly shape customer experience in a company that's growing quickly. Your manager and team Our org structure is made up of pods with distinct areas of … CEO, will develop your skills and enable you to deliver on the pod mission. This is what you'll be doing As a Senior Customer Research Analyst at Genie AI you'll be joining us in a dynamic stage of our growth so you'll face lots of More ❯
1st Line Customer Support Analyst - BPSS, End User Support Up to £165 per day (Inside IR35 - Umbrella) Primarily Remote (Must be UK Based) 3-Month contract I am currently working with a leading UK consultancy who require an IT literate, 1st Line Customer Support Analyst with … to work on a 7am - 7pm shift pattern (Monday - Friday) for their end client. Key Requirements: Exceptional communication skills and excellent telephone manner Previous Customer Support/1st Line Support/End User Support experience IT Literate, ability to understand Telephony systems Ability to work 8 hours on a … shift pattern spanning 7am - 7pm Monday - Friday BPSS eligibility Immediate availability Nice to have: Knowledge of Genesys systems Customer-facing, EUC Support experience in a large, complex organisation Flexibility to work in a hybrid capacity (on-site) if required IT related Degree (or equivalent) What you need to do More ❯
1st Line Customer Support Analyst - BPSS, End User Support Up to £165 per day (Inside IR35 - Umbrella) Primarily Remote (Must be UK Based) 3-Month contract I am currently working with a leading UK consultancy who require an IT literate, 1st Line Customer Support Analyst with … to work on a 7am - 7pm shift pattern (Monday - Friday) for their end client. Key Requirements: Exceptional communication skills and excellent telephone manner Previous Customer Support/1st Line Support/End User Support experience IT Literate, ability to understand Telephony systems Ability to work 8 hours on a … shift pattern spanning 7am - 7pm Monday - Friday BPSS eligibility Immediate availability Nice to have: Knowledge of Genesys systems Customer-facing, EUC Support experience in a large, complex organisation Flexibility to work in a hybrid capacity (on-site) if required IT related Degree (or equivalent) What you need to do More ❯
SENIOR ANALYST UP TO £65,000 LONDON – 3 DAYS A WEEK *Please note, you must be a UK resident to apply with full right to work in the UK* THE COMPANY A strategic data and business intelligence consultancy is seeking talented professionals to join their expanding team. With a … Analytics. THE ROLE They’re looking for a data professional with experience in building predictive models—particularly around clustering and churn—as well as customer segmentation and journey analysis. You'll work across two main streams: standard analytics (like campaign performance and segmentation) and a growing focus on geolocation … delivered through Power BI. You’ll be hands-on in both analysis and client engagement, helping translate insights into impactful strategies that go beyond customer data to include location-based intelligence. SKILLS + EXPERIENCE Strong SQL, Python and Power BI experience Evidence of delivering actionable insight Experience building and More ❯
SENIOR ANALYST UP TO £65,000 LONDON – 3 DAYS A WEEK *Please note, you must be a UK resident to apply with full right to work in the UK* THE COMPANY A strategic data and business intelligence consultancy is seeking talented professionals to join their expanding team. With a … Analytics. THE ROLE They’re looking for a data professional with experience in building predictive models—particularly around clustering and churn—as well as customer segmentation and journey analysis. You'll work across two main streams: standard analytics (like campaign performance and segmentation) and a growing focus on geolocation … delivered through Power BI. You’ll be hands-on in both analysis and client engagement, helping translate insights into impactful strategies that go beyond customer data to include location-based intelligence. SKILLS + EXPERIENCE Strong SQL, Python and Power BI experience Evidence of delivering actionable insight Experience building and More ❯
Business Analyst II, Customer Partner Trust The WW Customer Partner Trust (CPT) vision is to enable every brand, from small businesses to large multinational corporations, to thrive and grow into global selling successes. Our mission is to support the long-term success of our selling partners by … culture that is inclusive, fulfilling, community-oriented, and enjoyable. The CPT Data Engineering and Analytics (DEA) team seeks a highly analytical, results-oriented Business Analyst capable of analyzing business decisions, troubleshooting issues, and communicating findings effectively across teams. The role involves elevating the technical expertise of our globally distributed … data fundamentals. We utilize various data platforms, including real-time and near-real-time systems, to extract insights from vast data pools. The ideal analyst enjoys solving complex problems, quickly learning new systems, working with numbers, and organizing and communicating their work clearly. Proficiency in SQL, data visualization tools More ❯
Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst … This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be … Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level More ❯
Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst … This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be … Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level More ❯
We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of … of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About you: Proven experience in customer satisfaction, sentiment, and quality More ❯
