1 to 25 of 47 Customer Analyst Jobs in the UK

Customer Success Business Analyst (Junior) London Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than … Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose We are looking for a dynamic and detail-oriented Business Analyst to join our growing Customer Success team. Our Customer Success team is responsible for ensuring the best in-life experience for our merchants and issuers partners. In … improvements in our partners’ experience with Boku and our products and services, increasing partner satisfaction. The ideal candidate will have strong analytical skills, excellent communication abilities, and understanding of customer success strategies, with experience working in a cross-functional, fast-paced environment. Key Responsibilities : Data and Reporting: Analyze data on payment and user performance to uncover trends, pain points More ❯

Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose We are looking for a dynamic and detail-oriented Business Analyst to join our growing Customer Success team. Our Customer Success team is responsible for ensuring the best in-life experience for our merchants and issuers partners. In … our partners’ experience with Boku and with our products and services, increasing our partners’ satisfaction. The ideal candidate will have strong analytical skills, excellent communication abilities, and understanding of customer success strategies, with experience working in a cross-functional, fast-paced environment. Key Responsibilities: Data and Reporting: Analyze data on payment and user performance to uncover trends, pain points … Business Intelligence team to develop dashboards and reports for both internal and external stakeholders. Monitor merchant/issuer connection performances, report discrepancies, and support model improvements and optimization opportunities. Customer Insights & Business Strategy: Assist Customer Success executives with success stories and insights to highlight the value of our products and services. Help shape product and service strategies by More ❯

we want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

As a member of the Customer Insight Analytics team, you’ll be responsible for interrogating complex customer level datasets to produce meaningful analysis using Data Science tools and techniques. Analytics within the team range from product/channel specific requests to Board level metrics. Meaningful insights cannot be created in isolation and require collaboration across the Customer Strategy, Insights & Propositions (CSI&P) team, bringing together research, analytics and external insights. In addition, supporting cohesion across the organisation is critical to embedding our new customer strategy and ensuring customer need is always front of mind. This is an exciting opportunity to join the Customer Strategy, Insights & Propositions team within the Customer, Brand & Engagement … function. Our purpose is to develop rich customer insight to drive the segmented customer strategy and design and deliver compelling propositions to support all our customers. At the heart of the customer strategy are our 17 million customers, who are at the forefront of every decision we make as a business. Every role, no matter its accountabilities More ❯

Join to apply for the Due Diligence & Customer Monitoring Analyst role at Teya Join to apply for the Due Diligence & Customer Monitoring Analyst role at Teya Get AI-powered advice on this job and more exclusive features. Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses … connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Job Description As an Onboarding and ongoing monitoring Analyst, you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas Of Focus Have experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. You will have experience reviewing PEP More ❯

Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced, talented and highly motivated individual to join our Global Capability … team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner … enable business and leadership to make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected Role Overview We're on the hunt for a highly experienced and strategic Customer Touchpoint Insight Analyst to lead our customer experience (CX) initiatives across multiple channels and group Operating Companies (OPCOS). This role is all about transforming how our … customers interact with us by using data-driven insights. Think Voice of the Customer (VoC), Cost of Poor Quality (CoPQ), Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) – you'll be diving deep into these metrics to understand customer behaviour and their ever-evolving "critical to quality" (CTQ) needs. If you’re More ❯

rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview Reporting to the Senior Global CRM Manager, Senior Customer Insights Analyst supports the wider Retail, E-Commerce & Marketing teams to deliver accurate reporting and actionable insights across many areas of the business, analysing sales, behaviour, customer … led decisions. Your Mission: Create compelling and effective dashboards and reports that help track performance and support decision-making. Collaborate with various teams by providing insights and analysis on customer data, optimising target audience and value proposition to maximise customer value retention and campaign ROI. Play a pivotal role in shaping the future of data in the business More ❯

growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst DEPARTMENT: Financial Messaging - Service Desk LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction … by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve … Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written communication More ❯

Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. The successful candidate will be … the Amazon CS Data Analytics Support Hub (DASH). The team mission is to shape the future of decision making using next generation analytics technologies, insights, and improve the customer experience together with our worldwide (WW) partners under the Quality & Escalations space. As a Business Analyst, you will translate business problems into actionable business insights. You are an … analysis expert who leverages a variety of data platforms and analytical tools to provide a holistic view of the customer experience. You build deep contextual and domain knowledge, ensure data quality and build scalable tools. You effectively communicate findings across a wide range of senior stakeholders. This position can be located in any physical CS site. Key job responsibilities More ❯

business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Job Description As an Onboarding and Ongoing Monitoring Analyst, you will play a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas of Focus: Experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. Experience reviewing PEP, Sanction, and adverse … Have strong organisational skills and be able to deliver quality work within departmental SLA’s. Qualifications What We're Looking For: Preferably 1 year of experience working in Onboarding analyst roles in payments and/or business banking. Ideally hold an AML qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking More ❯

connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Job Description As an Onboarding and ongoing monitoring Analyst, you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas of Focus: Have experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. You will have experience reviewing PEP … departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA's. Your Story: Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking. Ideally hold an AML qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. More ❯

on your account? Experienced that heart stopping moment , the feeling in the pit of your stomach when you see unexpected activity on your statement? NatWest Group are looking for customer focused and self-motivated individuals to join their Southend team in the fight to protect customers like you and your family from financial harm. You can make a difference … be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate. You will be actively participating in initiatives to improve customer service, processes and procedures. The skills you will need: Previous customer service and telephony experience Ability to work in an extremely fast-paced environment whilst managing phone calls More ❯

Senior Global Customer Analyst - 12 months FTC Location: London, United Kingdom; Stockholm, Sweden Job Reference: 450ff71a2545 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description As part of a global team, our Customer Analysts deliver analytically driven customer insights to stakeholders across countries to inform strategic and investment decisions. Using internal and external customer data, you will generate insights to help the company understand consumers, increase engagement, and improve sales and customer experience. Responsibilities Lead analytical projects such as NPS driver analysis, financial impact analysis, personalization, and segmentation. Create ongoing customer behavior insights to support decision-making. Utilize customer data including booking, digital, demographic, NPS, feedback, and engagement data. Apply … analytical techniques to generate insights and translate them into actionable business stories. Collaborate with CX and CRM teams, leveraging your understanding of customer feedback metrics and statistical techniques. Engage with senior stakeholders across various business areas. Requirements Significant experience in analytical roles, with knowledge of CX, Marketing, CRM preferred. Proficiency in SQL, Python, R, or similar programming languages. Knowledge More ❯

TikTok LIVE - Global Customer Service Quality Analyst, German Speaking TikTok LIVE - Global Customer Service Quality Analyst, German Speaking 2 weeks ago Be among the first 25 applicants Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service … interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources and work with cross-functional More ❯

TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service … interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources and work with cross-functional More ❯

same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: The Customer Insights Analyst will be responsible for reporting customer insights and monitoring purchase behaviour across both online and retail environments. We're looking for an Insights Analyst with a solid background pivoting datasets and interpreting customer trends across the purchase funnel - experience in GCP, Salesforce, Adobe or Tableau would be a bonus. This position reports directly into our Marketing Division but works alongside Commercial, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports. The primary purpose of … function, you will be instrumental in driving a step change in the way we view our customers and brand for the future. Duties and Responsibilities: Present online and retail customer insights by region for weekly global trade reports Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke More ❯

holidays, generous pension scheme, and more Closing Date: 24/06/2025 About the role: The key purpose of the role is to provide oversight and assurance that Customer Operations are providing good customer outcomes and adhering to VWFS business standards and regulatory requirements. This role reviews customer journeys and processes across the key operational areas … and outsource partners including: New Business, Customer Services, Collections, and Customer Resolutions. This role is crucial in improving customer processes and interactions to drive improved retention, customer experiences, and reduce regulatory and business risks. What is in it for you? An excellent remuneration package, company car, discretionary bonus, pension, healthcare, 2 loan cars, and 27 days … our business or to develop your current skills, we support many cross-functional opportunities. We want you to succeed and enjoy a fulfilling career with us! Responsibilities include: Analyse customer, quality, and complaints data to identify failure trends, knowledge gaps, and opportunities for improvement. Become an expert in at least two of the key operational areas within Customer More ❯

growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide … timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve or escalate of cases using … Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written communication More ❯

Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision making … and increase ROI. Client Details Leading UK financial services company Description Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and … analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per month onsite in Nottingham Key Responsibilities: Analyse and interpret data from More ❯

Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff … leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to More ❯

Senior Customer Insights Analyst (Viator) Join to apply for the Senior Customer Insights Analyst (Viator) role at Viator Senior Customer Insights Analyst (Viator) 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Customer Insights Analyst (Viator) role at Viator Senior Customer Insights Analyst I … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as wells operational efficiencies within our Customer Service department. The … Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing More ❯

Social network you want to login/join with: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. … This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for … a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Build and manage Power BI dashboards to deliver clear More ❯

Social network you want to login/join with: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. … This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for … a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Build and manage Power BI dashboards to deliver clear More ❯

range Direct message the job poster from 3Search Tommaso Lucentini Tommaso Lucentini is an Influencer Scaling Analytics & Insight Teams @3Search | LinkedIn Top Voice | Recruitment Marketing & Employer Branding Senior Insights Analyst - Retail Salary: Up to £60,000 + bonus Location: West London (Hybrid – 3 days in office) Our client is a globally recognised luxury retailer, renowned for its blend of … heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting. The Senior Insights Analyst will … with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact More ❯